Booked this hotel for my sister’s 30th so we could visit Timesquare and the only complaint I have is not being able to enjoy the hotel more! Great hospitality. Everyone was nice at the front desk during check in. Very nice place inside. The room was a little tight (we booked 2 beds) but the beds were very comfortable and as random as it is, the complimentary products they had smelled amazing! I didn’t even know our room had a view but that was a nice surprise. Would definitely book with them again.

We received very good service throughout our 4 day stay. They clearly take pride in the excellent service they provide with each and every interaction. The room was very clean and comfortable. The room we had was very small, but once we got a system down and stowed our luggage under the beds (as they suggest) we were able to function just fine and there really was ample room. We had two queen beds and they were pushed right next to each other. There was no walkway between the beds. It was a little strange at first but it worked out fine for us. The breakfast here is AMAZING! It’s very busy at breakfast time but they have a system that keeps it operating like a well oiled machine. The food is excellent and there is a huge variety. I do recommend upgrading to include your breakfast. I would definitely stay here again a it was a wonderful experience!

An amazing experience from the start to the finish of our holiday. The manager must be very proud of his amazing staff. From the receptionist who checked us in to the staff at breakfast, such a helpful and friendly experience from all. Every staff member we had the pleasure of meeting was always friendly and helpful, something you don’t always get in a large hotel. A shout out to the breakfast team, a truly well organised group effort. The food was wonderful as were the choices, everything fresh and well cooked. In all a wonderful stay and wonderful hospitality. Thanks to all for making our stay one to remember.

The location is phenomenal to walk to times square grand central station or 5th street. Super close to yiur Broadway show. Great ice cream next door. The bell boys are so helpful. Storing luggage after check out was complimentary! Checkin was easy and fast with polite service.The view was good from the room. The only issue was that the elevator was stuck with my husband ON IT! Once they got him off...in only 10mins...no one really followed up. Its kind of a big deal to be trapped in an elevator with 8 strangers.

I stayed at three different hotels in Times Square this trip, and RIU was by far the best. - The front desk staff was incredibly helpful; they even went the extra mile to check the back office and secured a high-floor room for us upon request. -Unlike the Tempo or Renaissance nearby, RIU provides free bottled water, which is a huge plus. -The soundproofing was also fantastic—we had a very peaceful sleep. -The breakfast was a highlight! A vast variety of food and the staff were so energetic and warm—I loved seeing them celebrate birthdays with the guests. We were worried about the elevator and breakfast lines based on other reviews, but we didn’t experience any issues. Even during peak hours, the wait was less than 10 minutes. It seems they’ve improved their crowd control significantly. Highly recommend!

I chose this hotel as part of my first time to New York. The staff could not have been more helpful, from the reception staff, the door staff and the breakfast staff. Upon arrival the lobby area was full of life. The location was outstanding for what we wanted to see during our trip, located a 2 minute walk from the bustling Times Square, everything we wanted was within walking distance and Ubers are always close. Approx 5 minute walk to the subway station. Rooms were clean, modern and comfortable, equipped with a stocked coffee machine and iron for clothing. We were lucky to have a nice view from the hotel room. By the time we’d get back to the hotel during the evening, the room had been immaculately tidied. Would highly recommend staying here!

Loved our stay at RIU New York Manhattan Times Square. Our Superior Deluxe room was large with a very comfortable bed and the views! Shower and bathroom was great with all we needed. We had a coffee maker and a small fridge for storage. The staff were very helpful and friendly we loved the breakfast staff, yes you have to queue at busy times but it didn’t take long and all the food items were fresh and replenished quickly. Happy Hour at the bar is from 4pm to 8pm and the wine was great and ranged from 6 to 9 dollars a bargain in NYC.

Great hotel! Professional and friendly service from each team member. Comfortable beds, perfect temperature throughout the hotel without it being stuffy. Spacious room with adequate storage, safe and mini fridge. Only issue is the bathroom doesn’t offer the best privacy. However, I would happily stay again at this hotel. Easy access to Times Square, subway stops and places to eat, drink and shop.

Everything was clean and lovely in this hotel. Every hotel employee interaction was pleasant and we felt well taken care of. The location was close to the subway and the theaters we were attending which was just what we were looking for. Our beds were comfortable. The room held a good temperature even in winter. One morning getting down the elevator about 10am took some time waiting for one with room. But on other days when we left at 8 and 9am we had no trouble or wait at all. Thanks for helping us have an excellent trip!

I really enjoyed my stay! I had a lovely room on the 38th floor with a great view of times square. The lifts were really fast so didn't take long to get up and down. Breakfast was great and well organised. It was my birthday during my stay and a small box of chocolates was left in my room which was a really nice surprise.