Spent 4 nights at the M Social. The room was really big by NYC standards. Great walking location and close to the subway. Lots of quick breakfast spots and dinners to walk to. The lobby/lounge had a great vibe. Definitely will be staying again next time I’m in the city.

I definitely recommend this hotel for several reasons. I’ve been there with my husband and our two kids for a couple of days. 1. the staff is exceptional, they make a huge difference by treating us not as tourists but as guests. Special thanks to Ennio at the reception, he was helpful and welcoming. A huge thank you from the whole family to Victor our bartender, he really made our stay special and was careful to serve fresh, delicious, perfect drinks for us and the kids. If you feel like having a glass of extra fresh champagne, treat yourself! You wont be disappointed and feel like a VIP for a very decent price. 2. the hotel itself is well situated, has an outdoor terrace with a view on Time Square, a terrific bar with great staff (i repeat it on purpose) and serve more than decent food at a more than decent price. So if you had a long day and want to rest your feet while enjoying nice food and drinks, don't look further! Plus, Kids can relax in the huge lobby they have baby soccer and video games. 3. The rooms are more spacious than any NYC hotels i have ever been, and they are pretty well sound insulated! The bedding was perfect. We all slept well. 4. Oh! The staff is exceptional, did I mention it? A 5 stars well deserved, I recommend this hotel, for singles, couples, families. Thank you ? sandra and family from Montreal

When we first arrived to the room, it had a musty/moist smell, probably because there wasn’t good ventilation in the bathroom. Also, there were no slippers or hand soap when we first arrived. During the second night, the safe failed on us and the password stopped working for no reason. This seems particularly risky because it means the safes are not reliable. We also had to call security either in the middle of the night or the next morning, which was tedious. For two days, our room was not serviced simply because we slept in and woke up around 11 am. Even though we called the front desk five times asking for housekeeping to come, no one ever showed up. When they eventually came just to give us new towels, they left the entire set on the bathroom floor and did not even acknowledge it when we mentioned it, saying “you should’ve been in the room.” The explanation for why they didn’t service the room was that “you left a piece of clothing on the bed,” although this seems like a very sketchy excuse. Although the location is nice (Broadway and Times Square are right by), the entrance of the hotel is deplorable. We didn’t even realize we had arrived at the hotel when we walked by. The hotel is honestly overpriced, with $250 taken from the deposit (ours was $500), which was a surprise that they didn’t mention when we were checking in. One thing that is nice is the view, which is honestly stunning. We paid $100 extra for the deluxe room though, so I guess it was as advertised.

????? I have stayed at the M Social Hotel in Time Square NYC multiple times, and it has truly become my go-to spot whenever I’m visiting New York City. The location is perfect, the hotel is always clean and stylish, and the atmosphere captures the energy of the city in the best way. What consistently stands out to me is the incredible staff. The Security Team deserves special recognition for their professionalism and attentiveness. They’re always visible, welcoming, and make you feel safe and comfortable throughout your stay, which adds a lot of peace of mind when traveling. I’d especially like to recognize Axel Garcia, who has been outstanding every time I’ve visited. Axel is extremely friendly, accommodating, and genuinely makes guests feel welcomed the moment they arrive. He goes out of his way to ensure you’re taken care of, and his warm personality makes every stay feel even more enjoyable. Another thing I really appreciate is the helpful parking advice the staff provides. Parking in NYC can be stressful, but the team takes the time to recommend the best nearby options and offers practical tips that make the process much easier. Because of the consistently excellent service, welcoming environment, and great location, M Social Hotel has become my first choice whenever I’m in NYC. I highly recommend it to anyone looking for a great place to stay in the city.

What a great place to stay. Modern and sophisticated. Rooms modern and the views were just what we wanted. We stayed on the 11th floor which was only two up from the lowest floor (as other businesses underneath). Its was perfect height to see the hustle and bustle but not noisy. Subway just outside so connections to other areas. Central park a short walk. MJ musical next door which was amazing. I would definitely stay here again. Bar great and sells Brooklyn lager! Only very slight niggle was the checkin which was a bit chaotic.

This hotel is in a great location, bang on Times Square and Broadway. Room was clean and tidy. Decent shower. Free safe for passports, money etc. We didn’t use the bar area but it did look quite nice. One thing I will say is that when you check in you have to pay $100 per night. We had to fork out $400 immediately on arrival. We did get this back pretty much straight away after checking out. Also had to pay $183 tourist tax which I asked if they could take from the $400 deposit. We had read some reviews after we’d booked (stupid I know) and kept reading about a “scam” this hotel had running around a $500 dollar charge for smoking in the room. It did make me quite nervous throughout our stay but when we checked out nothing was said. We didn’t vape or smoke in the room so I shouldn’t have really been worried. Overall a pleasant experience if you’re just looking for somewhere to sleep and shower during a short stay.

Title: Wonderful stay – outstanding service and spotless room! We had a fantastic stay and truly enjoyed our time at the hotel. Everything was comfortable, well-organized, and made us feel welcome from the moment we arrived. A special thank you to Valentina, our room attendant, who made a big difference during our stay. She was incredibly friendly, always smiling, and we were very satisfied with the room cleaning—everything was spotless and cared for with great attention. Valentina was also very helpful and gave us great tips, which we really appreciated. Also, Stella at the reception was very kind and professional. She helped us quickly whenever we had a question and made check-in/out easy and pleasant. Overall, we had a great experience and would absolutely recommend this hotel. We would happily stay here again!

SCAM ALERT – False $500 Smoking Charge. I do NOT recommend this hotel. We stayed at M Social Hotel Times Square from March 8 to March 14, 2025. On March 12, we received a letter under our door accusing us of smoking in our room and charging us a $500 penalty fee. This accusation was completely false. There were two small children in our room a 4 year old and a 5 month old baby. No one in our group smokes. We explained this to the front desk, but they refused to listen and insisted their “sensor” proved smoking occurred. They provided no real evidence, only a generic printed chart that could easily be manipulated. What makes this even more suspicious is that the time they claim the “smoking” happened does not match our reality at all. At that hour, we were already asleep because of our children’s schedule. Anyone traveling with a baby and a young child knows you are not awake late at night smoking in a hotel room. We later found out that this is not the first time this hotel has done this to guests. They use smoke sensors to wrongfully charge people hundreds of dollars, knowing most travelers will not fight it after leaving the hotel. This feels like a systematic and unfair practice. The worst part is their response: They simply tell you to “call your bank for a refund”. That means they keep your money and push the problem onto you and your credit card company. That is unacceptable customer service. Yes, the location is excellent, but the service is dishonest, unhelpful, and extremely poor. We were traveling with young children and were treated with no consideration or respect. This completely ruined our stay and caused unnecessary stress. If you stay here, be very careful, you could be charged $500 without any real proof. We will never stay here again.

The M Social Hotel in New York, located in the heart of Times Square, offered an excellent overall experience. We stayed on the 33rd floor in a very comfortable and well-designed room with a stunning panoramic view of the city, which was truly breathtaking. The hotel’s location is ideal, as it is very close to Times Square and provides easy access to all major attractions, while at the same time feeling safe at all hours. The room and all common areas were exceptionally clean, which made our stay even more pleasant. The staff was extremely polite, professional, and helpful throughout our stay. The breakfast was very good and of high quality, although it is available at an additional cost. Overall, this hotel combines comfort, cleanliness, an amazing view, and a prime location, and it fully deserves a five-star rating.

mSocial is a great hotel with an amazing view of Times Square. It’s especially convenient for first-time visitors because it’s surrounded by so many major NYC attractions, and everything feels very walkable. The facilities are modern, well maintained, and nicely designed. I also love how convenient everything is inside the hotel: the restaurant is right by the lobby (super easy to access), the bar area is spacious, and the layout is clearly organized to handle a high volume of guests — which is essential in one of the busiest areas of New York City. I’ve had a great time here with friends, and every visit has been consistently pleasant. The staff is always attentive and welcoming, and despite how much daily traffic the hotel gets, everything stays clean, practical, and comfortable. Highly recommended if you want a modern, well-run hotel in the heart of Times Square with great service and a fantastic location.