This hotel is an amazing value for the rooms/location. The thing that really puts it to 5 stars is the lobby/bar area and outdoor view of Times Square. Rooms are good for the price. Ton of value staying here.

Starting from the beginning. The price for the hotel was WAY too high. We paid $600 for a family of 3, and it was absolutely not worth it. While indeed, the location and the view are both nice, the quality of the hotel itself does not compare to the price. Rooms are very small themselves, moreover, a room for 3 has just two beds, and they can definitely not be classified as king-sized. Breakfast was genuinely a unique experience, it was my first time seeing a 30-45 min line for breakfast at the hotel!! While it is a buffet with a fairly not very rich choice, it for some reason always took so much time to simply get a meal in the morning which in my opinion is ridiculous. Thirdly, the bar staff is something different. First, I hear that they don’t serve 30% of the tables behind an imaginary line for some reason. Later, I come out on the terrace and it’s unbelievably loud due to the music. I asked to turn the music down at the bar, instead of a polite answer, I received a short and rather annoyed “no” from the bartender and was later ignored by him. Overall, if you are ready to overpay and ignore the downsides of service and accommodation merely for the view and location - this hotel is your option.

Absolute terrible staff. Both at the bar/ restaurant and the front desk. If a question was asked, the replies by everyone were snarky and distasteful. No one here (minus the nighttime concierge and bag storage staff) should be working in hospitality. And no, it’s not just a “NY” thing bc I switched hotels mid trip and AC was the complete opposite experience. I do appreciate them placing me on the top floor (well right under the penthouse level) but I was placed by the elevator and asked to be moved- well, the man at the front desk replied with “you’re 3202. That room isn’t by the elevator” in a “you’re wrong and I’m right” type of way when in fact, 3202 is definitely by the elevator across from 3208 on the other side which agitated me. Because the attitudes of the staff here is so horrendous, I left it alone and had to deal with nosey nosey housekeeping and clanking of equipment, etc at crazy times when I was already running 3-4 days no sleep. I needed a late checkout so ofc they charged me $100 to checkout at 1pm instead of 11am. I was out and didn’t come back until around 11:05 so I needed to key card reactivated for my extra 2 hours and instead of one of the staff members helping me (who was doing absolutely nothing), he rudely pointed to the back of the line where guests were checking out. I didn’t get to the room until close to noon so best believe I started a 2 hour timer from the time I was able to get back into the room. I will not be back here.

Excellent location in the heart of Times Square! We were able to walk to many of New York’s top attractions, which saved us a lot of time and helped us avoid the city’s heavy traffic. The breakfast was very good with plenty of options. Our room was clean, and the bed was comfortable, making for a great night’s sleep. Overall, a very enjoyable stay, and we would definitely recommend this hotel to anyone visiting New York. ?????

Very poor value to quality overall, the hotel used to be a good Novotel but with the change of ownership, it deteriorated. People at the entrance are fake friendly and just want you to pay the maximum price possible even if your experience was not perfect (we could not even review our bill before validation…). Breakfast is a steal honestly, nothing like continental breakfast you would traditionally expect, you have to pay more for coffee and tea, they ask for tips but cannot even prepare eggs for someone allergic to lactose. On top, we had to queue for the breakfast!!! I have never seen something like this…. It just make 0 sense to run a place like this with such money maximizing attitude. If you’re looking for a place in Time Squares you will most likely cross by this hotel, but please try something else. Unfortunately I have no good alternatives recommendations but there are plenty of options! To be fair to the hotel, rooms are nice. Plus the hotel looks really much much cheaper than on the instagram pictures. Like no comparison. Have fun in NY!!

It's not a bad place. It's in a good spot out of the craziness of time square but still close by. The rooms were large and clean. The hotel staff was nice. What left a bad taste in my mouth was the feeling that they were trying to extract every dollar possible from me. I had to pay a $50 early check-in fee for checking in at noon. My wife was told she had to pay $4 for a tiny paper cup of coffee in the lobby, etc. I understand that early check-in and free coffee are privileges, not rights. I don't feel entitled to them. I just feel annoyed that M Social was bilking me with microtransactions for all I am worth. I felt less like a guest and more like a bag of money. Next time I come to NYC I will probably just stay at a smaller hotel, in a cuter spot, where the management has not forgotten the "hospitality" part of the hospitality industry. (Updated because I got the coffee cost wrong originally)

Avoid this property and Beware of False $500 Smoking Charges – Very Concerning Experience Our stay at M Social Hotel Times Square New York started off fine, but ended with an extremely troubling experience that other travelers should be aware of. A member of our work team received a letter in her room stating she was being charged a $500 smoking fee. We were shocked because she does not smoke and no one smoked in the room. Assuming it was simply a misunderstanding, we went to speak with the front desk and manager. Instead of investigating or having a conversation, the staff and manager were rude, dismissive, and even raised their voices at my colleague. They claimed the hotel uses a “high-tech system” in the rooms to detect smoking and insisted there was nothing they could do, directing us to contact our bank if we wanted to dispute the charge. We are very seasoned travelers and have stayed in countless hotels around the world. We have never experienced anything like this before, especially the unwillingness of staff to even review a charge that appears to be incorrect. After the incident, we researched the hotel and were surprised to find many other reviews reporting the same $500 smoking charge issue, which is extremely concerning. Travelers should be very cautious about staying here. Our team plans to report this situation to the Better Business Bureau and other consumer organizations because this pattern of charges raises serious concerns. It’s unfortunate because the location is good, but based on this experience and how it was handled, I would strongly recommend avoiding this hotel.

Spent 4 nights at the M Social. The room was really big by NYC standards. Great walking location and close to the subway. Lots of quick breakfast spots and dinners to walk to. The lobby/lounge had a great vibe. Definitely will be staying again next time I’m in the city.

I definitely recommend this hotel for several reasons. I’ve been there with my husband and our two kids for a couple of days. 1. the staff is exceptional, they make a huge difference by treating us not as tourists but as guests. Special thanks to Ennio at the reception, he was helpful and welcoming. A huge thank you from the whole family to Victor our bartender, he really made our stay special and was careful to serve fresh, delicious, perfect drinks for us and the kids. If you feel like having a glass of extra fresh champagne, treat yourself! You wont be disappointed and feel like a VIP for a very decent price. 2. the hotel itself is well situated, has an outdoor terrace with a view on Time Square, a terrific bar with great staff (i repeat it on purpose) and serve more than decent food at a more than decent price. So if you had a long day and want to rest your feet while enjoying nice food and drinks, don't look further! Plus, Kids can relax in the huge lobby they have baby soccer and video games. 3. The rooms are more spacious than any NYC hotels i have ever been, and they are pretty well sound insulated! The bedding was perfect. We all slept well. 4. Oh! The staff is exceptional, did I mention it? A 5 stars well deserved, I recommend this hotel, for singles, couples, families. Thank you ? sandra and family from Montreal

When we first arrived to the room, it had a musty/moist smell, probably because there wasn’t good ventilation in the bathroom. Also, there were no slippers or hand soap when we first arrived. During the second night, the safe failed on us and the password stopped working for no reason. This seems particularly risky because it means the safes are not reliable. We also had to call security either in the middle of the night or the next morning, which was tedious. For two days, our room was not serviced simply because we slept in and woke up around 11 am. Even though we called the front desk five times asking for housekeeping to come, no one ever showed up. When they eventually came just to give us new towels, they left the entire set on the bathroom floor and did not even acknowledge it when we mentioned it, saying “you should’ve been in the room.” The explanation for why they didn’t service the room was that “you left a piece of clothing on the bed,” although this seems like a very sketchy excuse. Although the location is nice (Broadway and Times Square are right by), the entrance of the hotel is deplorable. We didn’t even realize we had arrived at the hotel when we walked by. The hotel is honestly overpriced, with $250 taken from the deposit (ours was $500), which was a surprise that they didn’t mention when we were checking in. One thing that is nice is the view, which is honestly stunning. We paid $100 extra for the deluxe room though, so I guess it was as advertised.