A brilliant hotel - spacious and quiet and exceptionally clean! The staff always went well out of the way to ensure you had a brilliant time - especially (and a big shout-out to) Fernando the doorman and luggage dude. He was exceptionally helpful and very genuine. Really made the visit feel special with advice and help. He’s a credit to the hotel. The services at the hotel were good, including the breakfast and bar. Highly recommend and will stay again! Thanks! As long as no hidden charges turn up on my credit card, this will always hold a special place in my heart!

I have stayed at The Times Square EDITION several times, often when I travel for clients, and it has become one of my go to hotels in the city. What I love most is that it hits exactly the right level of luxury while still being reasonable on budget. For the quality of the rooms and the beauty of the building itself, I honestly think it is a great price for what you get in New York, which is not an easy thing to find in this location. The management team consistently does a great job of resolving any issues that come up, and the concierge is absolutely lovely, with a background from the Ritz that really shows in the level of polish and care. That kind of service makes a real difference when you are traveling frequently. A few honest notes for balance. The in room dining is a little mediocre and not the highlight, but the restaurant more than makes up for it. I especially love breakfast at the restaurant, which I think is genuinely excellent and one of the best parts of staying here. The one area where I found things slightly less flexible was with the events team when I booked for a large group, where they felt a touch rigid. For an individual or business stay, though, this hotel is a reliable favorite, and I keep coming back to it time and again.

I had high expectations for this luxury 5-star hotel, and while the stay itself was pleasant, the check-out experience completely ruined everything. After I left, the accounting department charged my credit card an additional USD 60 that I did not owe. I contacted the hotel several times by email asking for a clear explanation and a refund. Unfortunately, I never received a proper answer, and the unauthorized charge was never reversed. For a hotel of this category, this level of customer service is simply unacceptable. A luxury hotel should be transparent, responsive, and accurate with its billing. Instead, I was left feeling ignored and frustrated. If a hotel makes a billing mistake, it should correct it immediately. Failing to do so after repeated requests raises serious concerns. I strongly recommend that future guests carefully review their final bill and monitor their credit card statements after check-out. Because of this experience, I would not stay at this hotel again, nor would I recommend it to anyone. Trust is essential in the hospitality industry, and unfortunately, this hotel has lost mine.

I recently stayed at the Edition Times Square for my 31st birthday and am so grateful to the staff for making the experience extra special. From the moment I arrived, everything was seamless. The team coordinated multiple flower and balloon deliveries without a hitch, surprised us with thoughtful treats, and even gifted my boyfriend and me a bottle of champagne that perfectly kicked off a wonderful birthday evening. We stayed in a Premier Balcony Room, which felt incredibly romantic and dreamy. The views were stunning, and the balcony made the room feel truly special. The restaurants were excellent, the service was warm and attentive, and every detail felt thoughtfully executed. As someone from New Jersey who works in Chelsea, this was the perfect staycation. My boyfriend is a lifelong New Yorker and admitted he had never really explored Times Square before, so we had an absolute blast experiencing the neighborhood together. Beautiful property, exceptional service, and a birthday I'll never forget. Thank you to the entire team for such a memorable stay.

We come to the Edition as a very convenient place to stay when we are coming to see shows on and around Broadway. The staff at the Edition, from the guys who greet you at street level and help you with transportation, to the front desk, the concierge (like John), our favorite bartender Brendon and cocktail server Joseph- thank you for always being magnificent at your jobs but more importantly, making us feel like part of the family. The rooms are a little tight but, this is NYC and space is valuable. For customer service and location, you can’t pick a better hotel than the Edition!!

We had a great stay here. We were reluctant at first due to the hectic location at Times Square, but the hotel is an oasis of peace and calm in the middle of it all. Super well located to get to various subway lines and explore the city. The room was spacious with cool views and the housekeepers did a lovely job keeping the room tidy. The gym was also great, with cool views and plenty of equipment, including weights, for a decent work out. The destination fee is slightly annoying and on the high side ($40 a day), but you can use it towards the bar and also get MoMa tickets with it, so not all bad. The lady who checked us in was fairly rude and indifferent but the rest of the staff we encountered were nice and friendly. Overall a great stay!

May 2026: Stayed here for seven nights and enjoyed my time here. Got a king size bed on floor 38 overlooking Times Square. Room was very nice. Note there's a $40 resort credit applied on your check in day & every day of your stay. Pros: Bed was very comfortable. King size pillows were very comfortable. Nice toiletries. Shower was great (very nice hot water and pressure). Gym was huge for a hotel. Elevator process is nice because it adds another layer of security. Cons: Not many. $40 resort credit can be applied to food at the restaurant. Just something to plan for. We often had breakfast to use the credit. If you don't use the credit, I can understand customers would not like this. But just plan accordingly to use the $40 per day.

This is one of my favorite hotels to stay at in the U.S. The rooms are beautifully designed, clean, and the added additions of Le Labo in the bathrooms is wonderful. It feels so serene when you need to get away from the loud and lights of Times Square but also perfectly located to whatever you need. A short walk from Central Park, Grand Central, 5th Ave, etc. Front desk is always beyond helpful (thank you, Angelo. You are a gem.) John at concierge services is one of the kindest and most helpful gentlemen I’ve met, and Serana and Eric at the hotel bar made every evening of mine feel like I was coming home to friends. I miss them already! The only reason this review isn’t higher is because the hotel restaurant doesn’t live up to the rest of the experience at the hotel. Food is fine but expect to wait 2 hours for your meal (dinner), and servers aren’t great in communication or hospitality. Dined there twice hoping the first time was a fluke but no, that’s just how it is. The hotel itself is beautiful and the lounge is a great spot — outside for the views and socializing, inside if you want to work on the couches/tables, or have a more intimate setting. I’ll be back! Thank you, all!

This hotel has the prime spot in Times Square. Right in the heart of all the touristy stuff, easy access to the metro and shops that I wouldn’t find in the DMV. There were always workers in the front greeting and making sure we felt welcomed. With The Edit benefits, The front desk was very happy to accommodate an early check-in and late check-out, which was the one thing I worried about the most because of the timing of my flights. Our balcony suite had an amazing view over Times Square that we could enjoy in just our complimentary robes that were given. The room was spacious, clean, and cozy. The hotel in general made us feel content, although I wouldn’t stay in Times Square again, just because it’s more of a ‘been there done that’ experience, I would still definitely recommend this hotel for those that haven’t experienced the hustle and bustle of Times Square.

We came to New York for our anniversary and it was my first trip to NY, so it was already special. Veronica at the front office made it unforgettable. She surprised us with a room upgrade, had sweets waiting for us, and even left a handwritten card. It was so thoughtful and personal, it truly meant a lot. When we realized our trip might be affected by the blizzard, Angel/Angelo? assured us we could stay in the same room if needed, which gave us so much peace of mind. That level of care is rare and we really appreciated how calm and helpful he was. Also, the gentlemen by the door were always so welcoming, saying hi every time we walked in and offering umbrellas without us even having to ask. The hospitality here made our first NYC experience feel warm and taken care of. We’ll never forget it.