Property Amenities


  • 24-hour fitness facilities

Food and drink

  • Coffee/tea in common areas
  • Restaurant
  • Shared microwave

Property services

  • 24-hour front desk
  • Coffee/tea in common areas
  • Elevator/lift
  • Express check-in
  • Express check-out
  • Luggage storage
  • Multilingual staff
  • Smoke-free property
  • Television in common areas

In-Room Amenities


  • Designer toiletries
  • Free toiletries
  • Hair dryer

Bedding and linens

  • Hypo-allergenic bedding available
  • Premium bedding


  • Air conditioning
  • Blackout drapes/curtains
  • Desk
  • Hair dryer (on request)
  • Hydromassage showerhead
  • Private bathroom
  • Private bathroom (not in room)
  • Rainfall showerhead
  • Shower only
  • Soundproofed rooms

Media and electronics

  • Digital TV service
  • Free WiFi
  • Free WiFi (limited) device count
  • Free WiFi (limited) duration
  • Free WiFi (limited) time
  • iPad
  • Phone


  • Daily housekeeping


citizenM New York Times Square

5,467 Reviews #140 of 557 hotels in New York City

TripAdvisor Traveler Rating

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
  • Excellent
  • Very Good
  • Average
  • Poor
  • Terrible

Recent Reviews

ASween1605 wrote a review on June 04, 2024
Trip Type: Solo travel

Always a great stay

I have stayed at CitizenM Times Square many times and have always had a great stay, all the ambassadors are extremely helpful and go out of their way to make your stay with them a memorable one...
arielnp wrote a review on June 02, 2024 Mendoza, Argentina
Trip Type: Couples

Impersonal service and lack of problem resolution.

It's an absolutely impersonal experience; it seems like no one wants to welcome you or is willing to answer your questions. I left a shirt at CitizenM in Boston (case number 1009572). I called...
BashariSr wrote a review on June 01, 2024 Los Angeles, California
Trip Type: Business

Needs a refresh but still good.

Been coming to CitizenM for years. Still a wonderful hotel in an exceptional location. However it is time to update and refresh the furniture and fixtures. They are beginning to show wear and tear...


Deposit & Cancellation Policies

Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.