Great location close to nyc top attractions. The bar was great with drinks and good service. Rooms are nice very clean and ac gets very cold what I liked. Room design with single bed does the trick for a night but did feel a little like a prison cell. But it’s cool vibe soft bed and funny little details like “deep end” on the floor of the shower made me laugh. Also great staff at the front, forgot the guys name at front desk but he was great checking me in early and very helpful with directions. Forgot his name but he’s an eagles fan! Go birds! ?

My sister and I came to New York for her birthday and I’m so glad we chose this hotel. Kenia at the front desk was awesome! She was so nice and helpful and she even sent us champagne, cake and a handwritten note. It was very thoughtful and we loved our experience at this hotel and would absolutely stay here again. Thank you Kenia and W hotel staff!

I had a great stay at W Times Square. The energy of the hotel and its prime location made the experience even more enjoyable. A special thank you to Eddie, the bellman, for his warm welcome and helpful attitude every time I came and went—it truly made me feel taken care of. I’d also like to thank Marianne Ma from housekeeping for keeping the room spotless and comfortable throughout my stay. Her attention to detail did not go unnoticed. I really appreciate the excellent service and would happily stay here again.

We had an amazing 4 days at The W! My daughter and I had a long weekend in NYC and saw 2 shows! We chose The W for its location and we weren’t too concerned with luxury! Well, the room was great with a fantastic view of Times Square! Everything was perfect from the doormen to the front desk and their driver, Charles! We never waited for the elevators and our room was cleaned to perfection daily! Would I stay there again? In a heartbeat!!! Thanks so much!!!

The perfect stay in Times Square. So happy we were able to find a room last minute after having to check out from another property abruptly. The location is great easy to get to and from. The doorman and the check in staff were so polite and friendly. We had dinner at the Mexican restaurant and the food was good and the service was great. The rooms were cozy and perfect for our group of 4. I would def stay here for my future visits to New York. The only downfall was the staff at the bar the vibes were totally off , the DJ was great playing good music but the attitude of the bartenders was not. If they don't like working there maybe they should look for another profession.

Overall, my stay was mediocre. The front desk staff was friendly and helpful, which I appreciated. However, there were several issues that impacted my experience. There was no microwave in the room, which was inconvenient. The biggest problem by far was the elevators. The call buttons were unreliable sometimes one side wouldn’t work at all, and even when they did, the elevators took a very long time to arrive. On multiple occasions, the elevator would stop on random floors, making the whole system feel completely out of sync and very frustrating. When I entered the room, the TV was noticeably crooked, and being in the city, the windows did not block out noise as well as expected. Overall, I would rate my stay a 5–6 out of 10.

I recently stayed at W New York Times Square and unfortunately, the experience did not meet expectations. On a positive note, the staff were genuinely very nice and provided good customer service throughout my stay. Everyone I interacted with was polite, professional, and helpful. However, the condition of the property was extremely disappointing. The hotel feels old and very dated, especially the 7th-floor Living Room area. The furniture in this space appeared worn and, at times, visibly dirty, which was surprising for a W-branded property. The guest rooms themselves are also dated and in clear need of cosmetic repairs. Overall, the finishes and furnishings felt tired and neglected. Additionally, the photos on the hotel’s website are quite misleading. The images appear heavily enhanced and do not accurately reflect the actual look or condition of the hotel. What you see online is not what you experience in person. Based on this stay, I would not return to this location. This review is informed by previous W Hotel stays, including a very recent stay in November 2025 at W Punta Cana, which was a completely different experience. The Punta Cana property is modern, beautifully maintained, and truly delivers on the W brand promise. I highly recommend that location. Overall, while the service at W Times Square was pleasant, the condition of the property falls far short of expectations for the brand.

Our stay at the W Hotel Times Square was nothing short of magical. From the moment we arrived, the staff made us feel genuinely welcomed with kindness, warmth, and top-tier service that never missed a beat. We stayed in a two-bedroom suite, and it was absolutely spectacular—beautifully designed, spacious, impeccably clean, and 100% worth it. The entire hotel radiates a NYC vibe: stylish and energetic, while still feeling comfortable and inviting. We also felt safe going in and out. The food was outstanding across the board—room service breakfast was delicious and indulgent, and even the late-night snacks hit the spot after long days in the city. The self parking is only a few blocks away, which is easily walkable with luggage. I will say they tried to significantly overcharge for our SUV but the hotel staff worked with us instantly to help make it right. We were celebrating a birthday on this trip, and the staff definitely went the extra mile to make this celebration memorable. The location is perfect! Every detail felt thoughtful, every interaction memorable. We loved every single moment of our stay and can’t imagine a better home base in NYC. We’ll absolutely be back.

Stay here for 3 nights. I expected good service but found it lacking. I arrived early, so we needed to wait to check in and drop off our luggage, which took a long time. The reception staff are friendly but unhelpful—they mostly chat among themselves and do not provide useful information about the hotel's benefits. I chose this hotel mainly for its location in the town square, but with this level of service, it doesn't seem worth it. The hotel appears old on the outside, and inside, it's small but modern in style. A few hours later, I returned to find my room still not ready, and they offered me another room, which was better as the second receptionist was more helpful than the first. The second room, a corner unit on the 45th floor, was somewhat small but offered a good view. The rate was $40 per day, charged to the credit card, mainly for new york fee, which wasn't very worth it. The air conditioning works fine, the internet is reliable (as paid for), but the shower temperature fluctuates unpredictably.

The staff is always very helpful and professional. Accessing the elevators is great. Very little waiting. The main issue is the weird acrilic decor, the very low profile bed, and lack of counter in the bathroom. Water pressure is great in the shower. Recommend this hotel for the location and staff.