Stayed here in July and August with three weeks travelling in between. Great location with lots of New York sites within easy walking distance and a Subway station next door. The room was spotless and the breakfast excellent . Without exception the staff were efficient, helpful and very friendly. A big shout out to the "Doormen" whole apt i to action as soon as our taxi stopped to deal with our luggage and welcomed us back to the hotel each time we went out. They are a mine of information about New York and arranged a hotel car to take us to Brooklyn Cruise Terminal when we left -both car and driver kept up the high standard we experienced throughout both stays. (Doormen" is in inverted commas as it is too small a word for the revive they provide!) Would be my first choice should I come to New York again

We stayed at the InterContinental New York after booking through Chase Travel, and it was a wonderful experience from start to finish. Our booking included a complimentary drink voucher (up to $22 per person) and a $100 hotel credit, which added great value to our stay. The hotel’s location is fantastic—especially if you love Broadway musicals. Times Square and many theaters are just a short walk away, making it incredibly convenient. Our room was spotless, the bed was very comfortable, and we had a restful night’s sleep. We also enjoyed late-night drinks at The Stinger, the hotel’s bar, which had a great atmosphere. A special thank you to Eric (“Spaghetti”), who made our stay even more memorable. We saw him working late at The Stinger, and to our surprise, he was also working at breakfast the next morning. Despite the long hours, he greeted us warmly with a genuine smile and took wonderful care of us. His kindness, attentiveness, and positive attitude truly stood out, and we sincerely appreciated his exceptional hospitality. We would gladly stay here again and highly recommend this hotel to anyone visiting New York City.

Summary: Spacious rooms but outdated, terrible service, unresolved issues, and no attention to special occasions. Definitely not the luxury experience you'd expect from an InterContinental. We booked this stay for my wife's birthday and her first-ever trip to New York. I informed the hotel almost two months in advance and even contacted the concierge a week before arrival requesting a small birthday setup. The concierge never responded, and throughout our stay, not a single staff member even wished her a happy birthday. The biggest issue was the room's AC. It would alternate between freezing cold and unbearably hot. Three different "engineers" visited on the first day but couldn't fix it. At 4 AM, after another sleepless night, I had to go to the front desk, only to be told the hotel was full. After escalating, we were moved to a lower-category room—which had the exact same AC problem. The poor service didn't end there. One of my garments wasn't returned by the laundry team before checkout, and despite repeatedly requesting the shipment tracking details after leaving, I still haven't received them. I was also charged the Destination Fee even though the front desk had confirmed during checkout that it would be waived because of the multiple issues we experienced. The rooms are large, but they are old and in desperate need of renovation. More importantly, the guest service is far below what I'd expect from an InterContinental. Between the unresponsive concierge, unresolved maintenance issues, laundry mishandling, billing discrepancies, and complete lack of attention to a special occasion, this was one of the most disappointing hotel stays I've had. There are plenty of better options in New York at this price point. I would strongly recommend staying elsewhere.

The room was clean and the cleaner was very attentive. The sheets felt kind of basic and didn't feel like a 4 star hotel. Our TV didn't work for streaming from our phones and iPads. There is sadly no pool. The service overall was good and Eddie from the bar was very friendly. The hotel offered umbrellas for the customers. I got the breakfast for 2 and a 100 dollar credit for my stay. The location is excellent with the subway allowing access to the Stadium, Wall Street area and museums around NYC.

Walking distance to so much! Hell's Kitchen, Times Square, the Subway. I think for the price of the stay there should be a pool/hot tub somewhere on property. However, aside from that, it was a wonderful stay. The breakfast buffet was really good. I did not like the lotion though. I put it on after a shower and I was embarrassingly ashy walking around the city. So, a reminder to those of us who like moisturized skin, use your own lotion.

Great location and friendly staff. Overall, I had a nice stay, but for the price, I expected more from the room. The furniture felt a bit dated, and there was no full-length mirror. Good hotel, but the rooms could use some updates.

One of our best stays ever! I stayed here with my husband and 2 toddlers. The room was spacious enough to fit a pack and play and plenty of space for the kiddos to run around. The breakfast was delicious. The staff was friendly all around. But the 5 star player goes to Amina Gumah!! I left the hotel to do a bag of laundry at a local laundry mat. My bag ripped near the employee entrance and Amina was on her way out - but she graciously stopped and helped me collect my items and ran inside to get me more bags and a more study bag. I cannot thank her enough for going above and beyond! Thank you so much hotel staff, you made our family vacation memorable!

Great location steps away from Time Square. The check in process was very efficient and fast by Jae. We arrived very early before check in time so we luggage checked and went out. We got a text very early that our room was ready. They upgraded us to a higher floor with an amazing view! Rooms were spacious and comfortable. Minor complaints, 1 of the 2 shower heads didn’t work but we never called to complain because 1 was working. The bell service were definitely understaffed and/or overworked, there was a wait everything we needed luggage service. But the staff were so nice and friendly. We definitely will be coming back here!

We enjoyed a delightful stay here recently. Danny, at the front desk, was able to give us a room upgrade because of our membership in the hotel's loyalty program, and we ended up in a bright room with interesting views. Everywhere we turned in the hotel, we encountered kind and friendly staff, including in the attached restaurant where we had a tasty dinner. The room service breakfast we ordered the night before checkout arrived hot and delicious, exactly at the requested time. We'd be pleased to return here.

We had a wonderful stay here. Check-in was quick and they had a room ready for us early which was great! The view from our room was amazing! The housekeeper was friendly. The doorman was welcoming when we would arrive and when we left they asked if we needed a taxi or anything. So nice! We ordered room service and the gentleman who brought the food was also very nice. Overall, we had an amazing stay and enjoyed the convenient location of the hotel as well!