Poorly maintained. Incompetent management. Overcharged for visit and out $500 for two nights we did not stay!
Here's my first one-star-review ever! First the back story: My wife and 9-yr-old son booked this hotel for a Mother-son vacation in New York City. They booked online--three nights in October 2022...
Family trip
Location wise is very good, check in was lovely the guy was lovely check out was horrible reception staff were so rude and obnoxious. There was no hot water in the shower we were having to have a...
Wonderful location and service!!
Wonderful stay with the family. Location was perfect walking distance to Times Square and very accessible. German Pimentel was a generous gentleman and made our stay a delightful experience!! He was...
Policies
Deposit & Cancellation Policies
Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.
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Star Ratings
Star-ratings are a way you can learn what to generally expect in regards to quality and service when you book a hotel. Five-stars is the highest rating.
5 stars: No detail is left unaccounted for at these breathtaking luxury hotels. With a plethora of amenities, above-and-beyond accommodations, and stellar service, you’ll feel like royalty during your stay.
4 stars: These outstanding hotels offer a high degree of accommodation, premium in-room amenities, facilities and service.
3 stars: The hotels offer quality accommodations with a good selection of in-room amenities, facilities and service.
2 stars: These hotels provide good value with modest accommodations, adequate in-room amenities, facilities and service. Offering limited extras, these hotels are affordably priced.