The Westin New York at Times Square

Midtown Convention Hotel
The Westin New York at Times Square #286 of 511 hotels in New York City #286 of 511 hotels in New York City
Star ratings explained
270 W 43rd Street New York, NY 10036
(866) 837-4183

Why we like it

  • This is a very distinctive hotel, with an unusual shape and palette
  • The decor is fashionably contemporary
  • Between the mini bar, room service, and on-site dining, there are plenty of convenient ways to ditch your hunger
  • Corner rooms have fantastic views
  • Rooms are a generous size for New York

What you need to know

  • Breakfast is available, but not complimentary
  • The coffee/tea facilities and the mini bar in your room should handle your cravings
  • A $30 credit is provided each day for use toward drinks, food, and mini bar charges
  • Security is great, you'll be very safe during your stay
  • There is great access to mass transit from this location

Popular Times Square Features

Walk to Times Square Walk to Central Park Free Breakfast On-site Bar On-site Restaurant Rooftop Bar Free WiFi Smoke Free

Location

There is a good mix of options available at this location. Not only will you find an abundance of theaters and restaurants, you can easily navigate to Times Square. There are some signature eateries nearby, like Carlo's Bakery and Carmine's Italian. Mass transit is abundant, with plenty of subway lines and a bus depot within an easy walk. The Port Authority bus stop also has subway access and is your closest stop.

  • Distance to Times Square: 0.1 mile
  • Distance to Central Park: 0.9 mile

Property Amenities

Property services

  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Concierge services
  • Dry cleaning/laundry services
  • Elevator/lift
  • Express check-in
  • Express check-out
  • 24-hour front desk
  • Multilingual staff
  • Safe-deposit box at front desk
  • Smoke-free property
  • Television in common areas
  • ATM/banking
  • Gift shops or newsstand
  • Conference space
  • Tours/ticket assistance
  • Newspapers in lobby (surcharge)

Business services

  • Business center

Food and drink

  • Bar/lounge
  • Restaurant
  • Health club
  • Breakfast available (surcharge)
  • Coffee shop or cafe

Parking

  • Self parking (surcharge)
  • Valet parking (surcharge)

In-Room Amenities

Features

  • Air conditioning
  • Iron/ironing board
  • Desk
  • Private bathroom
  • Blackout drapes/curtains
  • Shower/tub combination
  • In-room safe (laptop compatible)
  • Deep soaking bathtub

Media and electronics

  • WiFi (surcharge)
  • Television
  • Pay movies
  • Phone
  • Premium TV channels

Food and drink

  • Refrigerator
  • Minibar

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower/tub combination

Services

  • Daily housekeeping

Bedding and linens

  • Premium bedding
  • Hypo-allergenic bedding available
  • Pillowtop mattress
  • Rollaway/extra beds (surcharge)

Reviews

The Westin New York at Times Square

3,801 Reviews #286 of 511 hotels in New York City

TripAdvisor Traveler Rating

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
  • Excellent
    1732
  • Very Good
    1226
  • Average
    457
  • Poor
    220
  • Terrible
    167
  • GreenLeader Platinum level

Recent Reviews

The_great_Dane24 wrote a review on February 24, 2020 Burg, Germany
Trip Type:

An uphill battle

It was uphill from the beginning. The second room I was allocated had a distinct smell of smoking, so I settled for the third room, even though there was a large hair clip under the sink, suggesting the floor hat not been cleaned since the last guest – or perhaps it had been there for a while. The dust on the lamp had been accumulating for much longer than just the last guest. I got very familiar with how to call guest services because every time I was looking for something it was missing. During a 4 night stay I had to call for Bathrobes (twice since housekeeping took the first ones without replacing them), slippers, toilet paper, water (empty ones was not replaced by housekeeping), shampoo, bodywash, and a laundry bag, I do not know if they are trying to save money by only supplying these things to those who really needs it, but not supplying an extra roll of toilet paper – really. The wool sweater that I had dry cleaned came back with a whole, but I did not see that until after I left the hotel. The TV is fine, and the beds are also comfortable, but the rooms are a little “tired” and uninspiring. For sake of the Westin brand I hope that Westin Times Square is not anyone’s first encounter with Westin. My experience with Westin around the world has always been good hotels, good service and nice experiences. Because of that I have not lost all faith in Westin, but if this was my first Westin experience, I never stay at a Westin again.
NicoleN532 wrote a review on February 24, 2020 Wilmington, Delaware
Trip Type: Friends getaway

Quick Girls Night Out

My second stay at this hotel, and brought my friends along. An excellent location for those wanting to see midtown or going to the theater! The staff was kind and able to get us rooms side by side. Our experience was smooth from walking in the door to departing. Our room and bathroom were clean and modern. We stayed in the 32nd floor and had a quiet nights sleep. I would choose this again as my stay if I were in Midtown.
wendymihm wrote a review on February 23, 2020 Bethesda, Maryland
Trip Type:

Yay Westin!

My husband and I took our kids to NY for a fun-filled weekend, and the Westin NY at Times Square was the perfect home base. Even if you're not a huge fan of Times Square itself (we aren't), this location is not far from Penn Station, and a manageable walk to lots of great things to do and see. We were greeted warmly, upgraded to a larger room (very spacious for NY and great for families) and graciously given a late check-out. We have been fans of Westin and W properties for years, and this is exactly why. We'll be back!

TeamMarriott, General Manager at The Westin New York at Times Square, responded to this review

Dear wendymihm, Thank you for your loyalty to our brand and for all the lively things that you had to say about The Westin New York At Times Square, a refreshing retreat in the heart of our energizing city. Our focus is on providing a balanced and enriching visit through our service, spacious guestrooms, and location, so we appreciate you acknowledging our efforts. We look forward to accommodating you and your family again on your next visit to our vibrant city. Be Well, Michael Wlodkowski General Manager

kenclem7 wrote a review on February 22, 2020 Seattle, Washington
Trip Type: Business

Poor service

I was surprisingly disappointed by how little the staff at this hotel care about their guests. Front desk people acted put out by questions. Had an issue with dry cleaning and manager did little to address it. Do not recommend anyone stay here.

TeamMarriott, Manager at The Westin New York at Times Square, responded to this review

Dear kenclem7, Thank you for staying with us and taking the time to share your feedback. We are disappointed to read your feedback regarding your recent stay. While we rarely receive negative reviews, it is always hard to hear that we have failed to provide a guest with the relaxing, enriching stay that they deserve. We regret that the service that you received from the associates at the front desk was anything less than warm and welcoming. Our staff has a passion for serving our guests and we are sorry that we let you down. We have shared your feedback with our Front Desk Manager to use as a teaching tool regarding the importance of good customer service. Thank you for sharing your experience and thus, helping us craft a better stay for our future guests. We hope that you will give us another opportunity to provide you with a more favorable stay in the future. Be Well, Michael Wlodkowski General Manager

Mats_Andersson wrote a review on February 21, 2020 Malmo, Sweden
Trip Type: Family

Terrible terrible hotel.

Small smelly rooms. We had 2 rooms. Asked for extra bed in both. Got it in none. After reminders we got a bed in one room. No bed in the other room. Breakfast was probably the worst I’ve ever had in a hotel, and priced at 35 bucks/person. Worst bang for the buck ever. Room 1842 has a bathroom making weird noises. Kept us up til 3am. Stay away at any cost!

TeamMarriott, General Manager at The Westin New York at Times Square, responded to this review

Hello Mats_Andersson, Thank you for staying with us and for sharing your experience. We hope you enjoyed your visit to New York; however, please accept our sincere apologies for falling short of the revitalizing stay you have come to expect. We regret your breakfast dining experience and accommodation needs were was less than exceptional. Even though our hotel receives high ratings for cleanliness and the overall condition of our rooms, we can appreciate that you were hoping for a different experience. It was a pleasure to welcome you, and we hope to have another opportunity to show you our commitment to providing each guest with an enhanced and meaningful experience. Thank you for staying with us, and we wish you all the best with your travels. Be Well, Michael Wlodkowski General Manager

Policies

Deposit and cancellation policies vary by type of room. Please see policy information upon selection of room type.