This is an excellent business hotel with clean, spacious rooms and a pleasant view. The staff were friendly, professional, and always willing to help. The fitness center was well-equipped and impressive, although the hotel does not have a pool. Its location is very convenient, with Times Square just around the corner and plenty of restaurants, shops, and subway access within walking distance. Wi-Fi was complimentary through the Marriott Bonvoy program. Overall, it was a very positive and enjoyable stay.

The rooms size is standard. The bed makes up for everything. There is no mini fridge or microwave, this would give it a modern touch but they must have a reason why they don't have these amenities. The staff is phenomenal from the front desk to the ancillary staff pleasant and efficient. Ask the guys who help with the luggae as soon as you enter, about local places to visit, they are literal maps of this city, grateful they are willing to share information. The elevator is a replica of the Japanese bullet train, it did 41 floors in seconds, I had to pop my ears several times. Loved it!

It’s a great location if you want to be in Times Square, but definitely try to get a higher floor. We were on the 30th floor and could still hear street noise. The pros: Beds were very comfortable Very impressed with the housekeeping service. They did a great job with the room each day and were very pleasant The cons: We were in a room with connecting door. Fortunately the people in the room weren’t noisy relatively quiet. Really hate that hotels are charging a separate daily fee ($40 in this case) to use in their restaurant. It was especially ridiculous in this case since the fee is charged for your first night (and you can’t even check in until 4). Breakfast at the hotel is limited to a buffet or room service so not really a viable option. There are so many other options in the area (including the Times Eatery right across the street). Greatest concern was that anyone could walk into the lobby, right onto the elevator and go to the floor of their choice since you don’t need a room key to operate the elevator. Very surprised by this lack of security. And, finally, when checking in on line, I was asked to email them with any special requests. I did and asked about the possibility of having a refrigerator in the room. No surprise that I didn’t receive a response to the email and there was no refrigerator!

This hotel is absolutely amazing! The staff was welcoming, professional, and attentive throughout our stay. The rooms were very clean, comfortable, and well-maintained, and the views were incredible. Its location is another major highlight — just a block away from Times Square and within walking distance of countless attractions, restaurants, and shops. The housekeeping staff did an excellent job thoroughly cleaning the room each day while still being respectful of our personal belongings, which was greatly appreciated. The only downside was the lack of a mini fridge and microwave in the room, which would have made the stay even more convenient. Overall, this is a fantastic hotel with excellent service and an unbeatable location.

This was a great place to stay. Easy walking distance to Times Square and all the theaters. Direct access to the subway. One suggestion, if you stay here, spring for the higher floor. Yes, the view is great, but up on the 36th floor we heard very little city noise. Very soft background only. I can imagine that it would have been a lot more invasive on a floor closer to the ground. Beds were very comfortable.

Hotel and Location-This hotel is very convenient to activities in Times Square. Food-The Foundry is a great spot for a snack or beverage. Insights-I personally would not recommend the hotel or stay here again. Service- the hotel has very large crowds and the staff is not equipped to handle large crowds. The Basics- The elevators do not function properly. I wasted a good amount of time waiting for the elevator (up to 20 minutes to get on and stopped at almost every floor on one ride alone) and my wife actually got stuck on the elevator. Extra Authorize Charges- Why has Marriott decided to charge you a deposit of $779 at check-in and then an additional prepayment of $150. What are they doing? That’s close to $1000.. for two days. Breakfast-The breakfast available at the hotel was disappointing. There was nothing available for you to order (example: no eggs/egg whites). When you are on vacation you want a great breakfast. I have status at Marriott and based on my experience this hotel can do better.

Great location and the front desk service was really nice. The first people you see when you enter the hotel are the gentleman that take your bags. They could be a little more friendly as the 1st people you encounter. You actually walk right past them, and they don't say a word. When I did have to stop and drop my bag off they were nice. The front desk people at check in were super nice and accommodating. In particular, Vesela was a real pleasure to deal with. She seemed very happy to be there and was very warm, informative and welcoming. I wish I could encounter people like her at every establishment my wife and I go to.

We just left from a truly excellent stay at the Westin Times Square! Check in was quick, friendly, and professional. Status was recognized, and I was given a high floor (40) as requested, which was really appreciated. There are 2 banks of 4 elevators, one for floors up to 22, the other for floors 23 - 45. Wait times were minimal, and the elevator was fast. The room was cozy and clean, with a modern and inviting decor. There were ample outlets and lighting, along with decent internet speeds. Temperature control worked well. The room was exceptionally quiet, and the "heavenly" Westin bed lived up to its name. Although the bathroom was small, the shelves on the wall provided enough storage space. The tub had a rain shower, which had okay but not great water pressure. The breakfast buffet in the morning was excellent, with a great choice of options, including eggs, bacon, sausage, pastries, plus self-serve waffle and pancake stations. The service was some of the most friendly and attentive we've ever received. The Westin Times Square was an unexpected delight, and we will definitely consider staying here for future NYC visits!

Extremely Poor Service – Not What You Expect from Westin/Marriott My experience at the Westin New York was extremely disappointing and unacceptable for a brand that claims to be part of the Marriott group. The customer service was rude, dismissive, and highly unprofessional. Housekeeping was shockingly poor. Our room was not cleaned for three consecutive days. When this was raised with the front desk, the response was unbelievable. Ms. Whitney, the Front Desk Manager, stated that cleaning the room is not part of their service and that guests are somehow responsible for ensuring their rooms are cleaned. This is completely absurd and contrary to any standard hotel service, let alone a Westin. Ms. Whitney’s attitude was rude, unapologetic, and extremely unprofessional. There was no effort to resolve the issue, no empathy, and no accountability. Instead, we were made to feel as though we were asking for something unreasonable—basic housekeeping. If Westin no longer provides daily room cleaning or basic hospitality, they should be transparent about it and stop positioning themselves as a premium hotel. At this level of service, they might as well rebrand themselves as an Airbnb. This was a deeply disappointing stay, and I would strongly caution travelers who expect basic cleanliness, professionalism, and respectful customer service. Westin and Marriott seriously need to reassess their service standards at this property.

I loved this hotel, and will definitely be back here again soon!! The room was awesome and so was the view, best view ever!! The beds are also incredibly soft. It was also literally a minute walk from Times square! Some of the reviews scared me away but i’m so glad I booked. Only thing I didn’t like was the destination fees and how they were used I wish we could get a lot more for what we paid. The destination fee is also $40 per day as well Shoutout to Mr. Luis. He was absolutely amazing, very kind, very welcoming, and was also a highlight of our trip and so was the rest of The Westin staff from the front desk to the concierge everyone was so kind!!