The Westin New York at Times Square

Midtown Convention Hotel
The Westin New York at Times Square #284 of 507 hotels in New York City #284 of 507 hotels in New York City
Star ratings explained
270 W 43rd Street New York, NY 10036
(866) 837-4183

Why we like it

  • This is a very distinctive hotel, with an unusual shape and palette
  • The decor is fashionably contemporary
  • Between the mini bar, room service, and on-site dining, there are plenty of convenient ways to ditch your hunger
  • Corner rooms have fantastic views
  • Rooms are a generous size for New York

What you need to know

  • Breakfast is available, but not complimentary
  • The coffee/tea facilities and the mini bar in your room should handle your cravings
  • A $30 credit is provided each day for use toward drinks, food, and mini bar charges
  • Security is great, you'll be very safe during your stay
  • There is great access to mass transit from this location

Popular Times Square Features

Walk to Times Square Walk to Central Park Free Breakfast On-site Bar On-site Restaurant Rooftop Bar Free WiFi Smoke Free

Location

There is a good mix of options available at this location. Not only will you find an abundance of theaters and restaurants, you can easily navigate to Times Square. There are some signature eateries nearby, like Carlo's Bakery and Carmine's Italian. Mass transit is abundant, with plenty of subway lines and a bus depot within an easy walk. The Port Authority bus stop also has subway access and is your closest stop.

  • Distance to Times Square: 0.1 mile
  • Distance to Central Park: 0.9 mile

Property Amenities

Property services

  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Concierge services
  • Dry cleaning/laundry services
  • Elevator/lift
  • Express check-in
  • Express check-out
  • 24-hour front desk
  • Multilingual staff
  • Safe-deposit box at front desk
  • Smoke-free property
  • Television in common areas
  • ATM/banking
  • Gift shops or newsstand
  • Conference space
  • Tours/ticket assistance
  • Newspapers in lobby (surcharge)

Business services

  • Business center

Food and drink

  • Bar/lounge
  • Restaurant
  • Health club
  • Breakfast available (surcharge)
  • Coffee shop or cafe

Parking

  • Self parking (surcharge)
  • Valet parking (surcharge)

In-Room Amenities

Features

  • Air conditioning
  • Iron/ironing board
  • Desk
  • Private bathroom
  • Blackout drapes/curtains
  • Shower/tub combination
  • In-room safe (laptop compatible)
  • Deep soaking bathtub

Media and electronics

  • WiFi (surcharge)
  • Television
  • Pay movies
  • Phone
  • Premium TV channels

Food and drink

  • Refrigerator
  • Minibar

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower/tub combination

Services

  • Daily housekeeping

Bedding and linens

  • Premium bedding
  • Hypo-allergenic bedding available
  • Pillowtop mattress
  • Rollaway/extra beds (surcharge)

Reviews

The Westin New York at Times Square

3,710 Reviews #284 of 507 hotels in New York City

TripAdvisor Traveler Rating

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
  • Excellent
    1689
  • Very Good
    1205
  • Average
    445
  • Poor
    216
  • Terrible
    155
  • GreenLeader Platinum level

Recent Reviews

lpaca wrote a review on December 04, 2019 Philadelphia, United States
Trip Type: Business
  • Rooms
  • Cleanliness
  • Service

Good food, solid hotel

2nd stay ever at a Westin and was once again surprised by the food quality which was pretty good. From variety to flavors, both are definitely above expectations for a 4* hotel. Room service food was decent, though more surprising is that the catered food was even better (where many hotels fall short). So kudos to the culinary team here. As with the other Westin I've stayed at, this hotel has nice common areas. Conference space was cozy, but expected for Times Square. Rooms themselves were functional but unspectacular (not as modern as expected), with some worn wallpaper starting to peel. The views were great though and the bed was quality. Service was a bit spotty - there was no dining menu upon checking into the room and it took over 30 minutes after calling to get one. The elevator design was annoying as every trip between the room & the conference space required 2 elevator rides each way. Outside of that, it was a very good stay.
Kelly R wrote a review on December 02, 2019 County Dublin, Ireland
Trip Type: Friends getaway

40th birthday trip

well i have just returned from a much planned new york trip to new york and after a very long day was greeted by rhe most amazing check in staff. they were soo friendly and helpful. they even surprised us with a little jappy birthday cake, wine and a room with a gorgeous view. It was a stunning hotel and the breakfast was superb but the best thing about this hotel is its staff. every single one of them were helpful fron the porters at the front door who greeted us with smiles, recommendations for food and an umbrella for the snow to the front desk staff and security. was very sad to leave

TeamMarriott, General Manager at The Westin New York at Times Square, responded to this review

Dear Kelly R, Thank you for making The Westin New York at Times Square a part of your birthday celebration. We are glad you had an energizing and fulfilling stay and that you enjoyed the enriching breakfast we offer. We are especially happy to read our associates far exceeded your expectations on such on occasion by providing the intuitive service we are known for. We look forward to welcoming you and your friends back soon. Be Well, Michael Wlodkowski General Manager

Atlrich wrote a review on December 02, 2019
Trip Type: Business
  • Rooms
  • Value
  • Service

Unfriendly staff unconcerned about customer experience

Check in at the Westin NY at Times Square could be an excellent window on the hotel staff in general. An unfriendly desk agent who was disinterested in assuring that the billing was correct and was not concerned that there were 20 people waiting to check in with 3 agents working (because it was only 2:15 and check in was 3:00 and after) was a pretty good indication of the staff attitude. The contrast with the staff at a close by Andaz a week later was pretty significant.

TeamMarriott, Manager at The Westin New York at Times Square, responded to this review

Dear Atlrich, Meeting your expectations with friendly hospitality is always expected when staying at a Westin. We regret the first impression left with you while arriving at our hotel. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Safe and pleasant travels and Happy Holidays. Be Well, Michael Wlodkowski General Manager

Lee B wrote a review on December 02, 2019
Trip Type: Family

Fantastic hotel

Just stayed at this hotel for the 1st time and must say it is excellent. From its location to everything,to the cleanliness of rooms, to the friendliest of staff. Will definitely be back next year and this will be my go to hotel in the big apple from now on.

TeamMarriott, General Manager at The Westin New York at Times Square, responded to this review

Dear Lee B, We are glad you had a revitalizing stay at The Westin New York at Times Square and that you loved our location, guestrooms, and associates. We look forward to being your home the next time you and your family are in our area. Be Well, Michael Wlodkowski General Manager

alexandrat198 wrote a review on November 30, 2019 Margate, England, United Kingdom
Trip Type:
  • Rooms
  • Sleep Quality
  • Service

A mediocre hotel

Was really looking forward to staying at this hotel. It had been recommended to me by my holiday rep as an ideal base for me to stay in that was close for me to be able to access the locations that I wanted to visit and how disabled friendly it would be. On another note this was a family holiday including celebrating my mums 70th birthday and my 5th wedding anniversary (no treats, not congratulations basically no care). Sadly to say this hotel was a real disappointment all round. The coolness of the reception of the front desk staff, the lack of care and respect that all guests should be treated with. With the hotel knowing in advance that they would be having a full time wheelchair user, I did not get my disabled bathroom and was unable to share the bedroom with my husband as there was no proper room for me to be able to get into bed without army crawling from one side of the bed to the other. This resulted me having to share the other bedroom with my mother and teenage son who were very understanding of my needs. The rooms were nothing to write home about. It took me a day and a half to realise the reason why my husbands bedroom was so cold was the fact that the window was being help close with duct tape. Another strange concept that whilst the hotel knew that there was 2 guests per room, we were only provided with 1 bathrobe per room. I also requested pillows that were anti-allergy but were still filled with feathers, and I have to admit this really confused me and played havoc with constant sneezing and feeling congested. As this was a 4 star hotel, it was sadly lacking in the class and quality that it constantly advertised. Would I stay here again or recommend to other travellers looking to stay in a great location of times square? definitely not!

TeamMarriott, Manager at The Westin New York at Times Square, responded to this review

Dear alexandrat198, Thank you for choosing us for your stay and taking the time to leave your valuable feedback. We sincerely apologize for not meeting your expectations or needs during your stay with us. We are known for our attentive, seamless hospitality, and we regret this was not your experience. We have reviewed your comments with our associates to correct and prevent these issues from repeating. We hope you will give us another opportunity to regain your trust on your next visit to New York. Be Well, Michael Wlodkowski General Manager

Policies

Deposit and cancellation policies vary by type of room. Please see policy information upon selection of room type.