The location is excellent, particularly being a block away from Bryant Park (probably America’s best plaza/park that competes with European cities). The room was modern, but warm and comfortable. The bathroom was spacious and having a built in night light is the type of detail that makes the hotel great. And finally the room service. It was delivered timely and the food was excellent. The price was very reasonable as well. I highly recommend The Knickerbocker hotel!

Our stay at The Knickerbocker was nothing but perfection! The staff is everything from front desk to concierge to doormen to housekeeping and room service. Stephanie concierge and Victor doorman exceptional. Rooftop cocktail bar and Charlie Steakhouse both provided excellently food, best we had while in NYC. James - rooftop and Hailey - steakhouse provide wonderful service. Will most definitely only stay at Knickerbocker when in NYC!

This was my second stay at the Knickerbocker Hotel, and once again, it exceeded my expectations. The hotel is conveniently located in Midtown Manhattan, but what truly sets it apart from many other properties I have stayed at is its exceptional staff. Every team member is dedicated to providing outstanding service and making guests feel genuinely welcome and at home. The property is led by a highly professional manager, Mr. Pere Frigola, who is attentive to guest comfort and committed to ensuring the best possible experience for everyone who stays at the hotel. The Knickerbocker also features a beautiful rooftop venue with excellent service, along with amenities that many other hotels lack. Guests can enjoy evening entertainment, an outstanding steakhouse that I highly recommend, and a historic bar where the original martini was created. I would also like to recognize some of the wonderful individuals who made our stay especially memorable. Melissa and Patricia at the rooftop, as well as Juan, Morgan, Nicolas, and Kevin at the bar, were exceptional. They consistently went above and beyond to provide outstanding service and make our experience truly unforgettable. I highly recommend the Knickerbocker Hotel to anyone visiting New York City and look forward to returning in the future. Adriana Rodriguez

We thoroughly enjoyed our Mother's Day weekend stay at the Knickerbocker Hotel this past weekend! The hotel is gorgeous as it is situated in Midtown just steps away from Times Square. The timeless architecture combined with the updated modern interior design provide a very alluring and inviting hotel experience. The staff was extremely friendly and accommodating. The concierge staff of Victor, Erick, and Jay were professional, affable, cordial, and informative. They provided excellent recommendations for the best local places to dine, as well as shop for different items. Their dedicated concentration on hotel guests conveys a warm experience that focuses on service and providing a top-notch experience for their respective guests Our dining experience was equally impressive and savored by our entire family! The first-floor casual restaurant of Jake's provided coffee, sandwiches, and yogurt at reasonable prices and with a warm and cordial vibe. The renowned Charlie Palmer steakhouse on the fourth floor provided a memorable experience for both their warm and gracious staff and also the expertly prepared steak and other dishes. The dining manager, Klaudio was attentive, conscientious, and immersed in providing all the patrons an excellent dining experience! His attentiveness and hospitable nature added to us dining at the hotel restaurant several times over our 4 days stay. In closing, the Knickerbocker Hotel provided a 5-star vacation for our family that we look forward to visiting again shortly and would highly recommend it to others looking to visit the Big Apple! Sincerely, John

It’s always a gamble when it comes to hotel rooms in nyc, you never know what you’re truly going to get no matter what the pictures look like. However the Knickerbocker delivered on all fronts and will be my new go-to every time I visit the city. BRANDON at the front deck checked us in and I immediately knew by his welcoming energy and excellent service it was going to be a great stay. When he found out we were celebrating a birthday he graciously upgraded our room. Not only that, he sent up a bottle of Chardonnay and delicious birthday cake! My mom was over the moon!! The room itself was OUTSTANDING, a premier corner suite with tons of windows and views of Times Square. Room felt 5 star luxury, I’m talking four season level. Very spacious, modern, clean, comfortable. Diptyque toiletries. Beautiful spa bathroom and great bed. If it’s a hotel I don’t know I usually book the first night so that if I want to I can change, needless to say I rebooked the hotel for the rest of my trip thanks to Brandon making it such a special experience. He was so gracious, patient and quick in helping with my additional reservations making it a seamless process. THANK YOU BRANDON and hope to see at the knickerbocker again soon!

I love this beautiful, historic hotel! The staff is phenomenal and very welcoming! They are professional and make your experience memorable and luxurious. I stayed twice and I was upgraded with a breathtaking view! Room service was excellent! I can’t wait to visit again! I highly recommend! ?

My stay at The Knickerbocker Hotel was a very disappointing experience, and I do not consider this property to be a true 5-star hotel based on the level of service I received. I arrived at the hotel on time, yet I was informed that my room was not ready and had to wait approximately two hours. During this time, the front desk employee, Paula, treated me in a very rude and unprofessional manner. I spoke respectfully while standing, but she was sitting with her leg crossed, speaking to me in a condescending and arrogant tone. She ignored my questions, failed to give clear answers, appeared distracted by her phone, and showed clear annoyance toward me. This was the worst hotel check-in experience I have ever had. I have traveled to many countries, and I have never experienced such attitude, raised voices, or lack of respect toward a guest. The behavior alone made my stay extremely uncomfortable. Despite informing the hotel in advance that I wanted a room with a Times Square or street view, I was initially given a room facing a building. The following day, I was moved again to a smaller room. I felt forced to accept it because the staff had already given me the impression that they were aggressive. I felt unsafe, alone, and uncomfortable expressing my concerns, so I stayed silent. Management later contacted me and added a $100 credit to my account to compensate for the delay and incorrect room. However, this does not compensate for the emotional stress I experienced. I was on vacation and came to New York to relax and enjoy myself. I chose this hotel expecting luxury and professionalism, but instead I experienced poor treatment, bad attitude, and a complete lack of apology for the mistakes made

I stayed at this hotel recently, and while the accommodation itself was fine, the stay ended with a deeply distressing incident involving one of the doormen. At the end of our stay, the doorman behaved in a physically inappropriate and aggressive manner. As my friend and I backed away, he kept moving toward us and grabbed my friends arm. He then approached my other friend from behind and pressed his body into her without her consent. She never asked for his help, and his actions were completely unacceptable. This was not assistance. It was a violation. Most staff we dealt with afterward were supportive, however the hotel’s response overall has been disappointing. Management suggested he may have been trying to help, which is not credible. While there was no audio, the hotel confirmed CCTV footage shows him directly behind her. An internal review has taken over a month, with no clear outcome, accountability, or compensation provided. It’s hard to stay in a 5 star hotel, be assaulted and wait for over a month for a result.

Perfect location to come watch some shows on Broadway, spend time in Bryant Park, and just casually get everywhere without a need for taxis or the subway. Service was top notch, Akoya and St Cloud were phenomenal for the view & food. Only complaint was our room blackout curtain didn't work and made sleeping rough with all the outside lights/screens on the buildings and the shower door wouldn't shut fully so it leaked everywhere in the bathroom each time - a towel can only do so much!

This hotel was absolutely beautiful—spotless, well maintained, and perfectly located. I loved everything about my stay, and the New Year’s Eve party was hands down the best in the city. It was an incredible experience and well worth attending. My only minor critique is the “black tie optional” dress code. While many guests dressed elegantly and truly elevated the atmosphere, there were several attendees in very casual attire, such as jeans and sweatpants, which detracted from the formal experience others made the effort to enjoy—especially given the cost of the event. A more clearly enforced dress code would enhance an otherwise exceptional evening.