Renaissance New York Times Square Hotel

Midtown Brand Hotel
Renaissance New York Times Square Hotel #248 of 509 hotels in New York City #248 of 509 hotels in New York City
Star ratings explained
714 7th Ave New York, NY 10036
(212) 765-7676

Why we like it

  • Across the street from half-price tickets at the TKTS booth
  • Enjoy luxurious touches, like free Aveda spa products in every unit
  • Restaurant and lounge area overlook the center of Times Square
  • The concierge desk is an excellent resource for sightseers
  • Rooms are spacious for Manhattan

What you need to know

  • Check-in is on the first floor, while the lobby is located several floors up
  • A 24-hour gym makes it easy to squeeze in your daily cardio
  • It's best to get reservations for the dining area-a popular wedding and event site
  • Marriott gold members can expect access to private areas and other extras
  • Ask for a terrace room to get the best panoramic views of Times Square

Popular Times Square Features

Walk to Times Square Walk to Central Park Free Breakfast On-site Bar On-site Restaurant Rooftop Bar Free WiFi Smoke Free

Location

You'll be at the center of Times Square, adjacent to world-class restaurants, theaters, and attractions. The 49 St subway station is steps From the door, putting the entire city within your reach.

  • Distance to Times Square: Immediately outside
  • Distance to Central Park: 0.8 mile

Property Amenities

Activities

  • Fitness facilities
  • Shopping on site

Property services

  • Pets allowed
  • Luggage storage
  • Porter/bellhop
  • Concierge services
  • Dry cleaning/laundry services
  • Elevator/lift
  • Express check-in
  • Express check-out
  • 24-hour front desk
  • Multilingual staff
  • Safe-deposit box at front desk
  • Smoke-free property
  • Gift shops or newsstand
  • Free newspapers in lobby

Business services

  • Business center
  • One meeting room

Food and drink

  • Bar/lounge
  • Restaurant
  • Breakfast available (surcharge)

Parking

  • Valet parking (surcharge)

In-Room Amenities

Features

  • Air conditioning
  • In-room safe
  • Iron/ironing board
  • Desk
  • Private bathroom
  • Shower/tub combination

Media and electronics

  • WiFi (surcharge)
  • Pay movies
  • Flat-panel TV
  • Phone
  • Video-game console
  • HDTV

Food and drink

  • Refrigerator
  • Minibar

Services

  • Free newspaper
  • Daily housekeeping
  • Turndown service

Bathroom

  • Free toiletries
  • Hair dryer
  • Designer toiletries
  • Shower/tub combination

Bedding and linens

  • Premium bedding
  • Hypo-allergenic bedding available
  • Pillowtop mattress
  • Rollaway/extra beds (free)

Reviews

Renaissance New York Times Square Hotel

2,754 Reviews #248 of 509 hotels in New York City

TripAdvisor Traveler Rating

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
  • Excellent
    1414
  • Very Good
    919
  • Average
    273
  • Poor
    86
  • Terrible
    62
  • GreenLeader GreenPartner

Recent Reviews

Glenn M wrote a review on January 08, 2020
Trip Type:
  • Rooms
  • Cleanliness
  • Service

Frequent Traveler to Times Square

We have stayed at several hotels around Times Square when we've travelled to NYC to see Broadway shows and the Renaissance has been the best, hands down. They accommodated our 4-hour early arrival and upgraded the room so we could have a roll-away bed...both at no extra charge. Their fitness center is excellent and their hotel bar is very nice. On top of that, you get great views of Times Square.

TeamMarriott, Manager at Renaissance New York Times Square Hotel, responded to this review

Dear Glenn M, Thank you for returning to the Renaissance New York Times Square Hotel for your stay. The best compliment a guest can give is to return to a hotel that they love and to share their experience with others. We continually strive to provide our guests with the most memorable experience, and your comments show that we are meeting that goal. We appreciate you mentioning how much you enjoyed our fitness center, the bar, and our accommodations featuring stellar views of the city. We are grateful for the gracious rating and look forward to welcoming you back again soon. Monet Cockburn Operations Manager

kschertzer wrote a review on January 07, 2020 Cincinnati, Ohio
Trip Type: Couples

Great New York stay!

Thus was my first New York trip and the hotel was duper nice. All the employees were very cordial and accommodating. This was near everything so we walked to 5th Avenue, Rockefeller center, St.Patrick Cathedral,etc. I highly recommend!!!The views from rooms are outstanding and very spacious.

TeamMarriott, Manager at Renaissance New York Times Square Hotel, responded to this review

Dear kschertzer, We are thrilled to know the Renaissance New York Times Square Hotel met all of your expectations for a great stay. Thank you for letting us know you were impressed with our courteous associates, as well as your spacious accommodations with beautiful views. Perfectly placed in the heart of Times Square, we are also happy our location added to the enjoyment of your visit and that we appreciate you pointing out our proximity to Fifth Avenue, Rockefeller Center, and St. Patrick's Cathedral. We are grateful for your recommendation and look forward to having you as our guest again. Monet Cockburn Operations Manager

bgr240697 wrote a review on January 06, 2020 Montreal, Canada
Trip Type:
  • Value
  • Service

Poorest service I've ever seen in my life !!!

The staff is absolutely rude and will talk to you like they feel superior. We had some drinks with my friends at the lounge. When we arrived, no "hello", just the waitress shouting at us ''ID PLEASE'' like she was an FBI agent. She never smiled at us once for the whole night, neither being polite. I ordered a cocktail that tasted AWFUL and when I asked to change it (very politely) she shouted at me ''you chose it not me''. Then she came back (a long moment after) rolled her eyes and throw the cocktail on the other side of the table. Honestly the service is better at McDonalds.

TeamMarriott, Manager at Renaissance New York Times Square Hotel, responded to this review

Dear bgr240697, We appreciate you sharing your concerns. Our top priority is excellent service in every area of the hotel, and we are sorry for the service issues you described in the attached restaurant. We will be sure to share your comments with the restaurant manager so they may internally investigate and handle this specific service issue. We hope your visit at the hotel, itself, more than made up for your restaurant experience. We would welcome the opportunity to show you this is not typical and provide the service you deserve from us every visit. Monet Cockburn Operations Manager

Xenon2019 wrote a review on January 06, 2020
Trip Type:

New Year Break

Stayed over new year period. Room was average,(slightly tired) however, price wasn't! Whilst I expected and appreciated that we would be paying an increased price for the new year break, I actually think the room was extremely overpriced. Whilst the location was good, it was actually a hinderance on new year eve's trying to battle the crowds again to get in and out of the hotel due to the ball drop. In hindsight I should have thought about this before booking the hotel. Postive note was that whilst we could not actually see the bands playing in time square we could hear them from the hotel room. Breakfast choice was good and bar / lounge area nice and comfortable. Overall, comfortable stay and staff helpful and friendly.

TeamMarriott, Manager at Renaissance New York Times Square Hotel, responded to this review

Dear Xenon2019, Thank you for taking the time to post a review of your time with us. Although we are happy knowing you thoroughly enjoyed our service, breakfast options, comfortable common areas and location, we were disappointed to read our accommodations did not provide the value you were hoping for. As in every city, certain times of the year, such as New Year's Eve and Day are busier and command higher rates, however, we definitely make an effort to be priced competitively. It was a pleasure to have you as our guest. We hope to have the pleasure of doing so again. Monet Cockburn Operations Manager

Adv4Me wrote a review on January 04, 2020 Westfield, New Jersey
Trip Type: Friends getaway

Breakfast (NO OMELETTE or EGGS made to order)

Purchased breakfast with the stay. BonVoy website advertised omelettes and eggs made to order. No omelettes or eggs were available. The scrambled eggs that were part of the buffet were runny and did not taste like eggs. Stayed at the same hotel in 2015. The conditions of the room and the quality of the service is not what I remembered from the first stay. Such a shame because the location and the view from the RLounge is great.

TeamMarriott, Manager at Renaissance New York Times Square Hotel, responded to this review

Dear Adv4Me, Thank you for sharing some specific details of your recent visit. We are thrilled to hear that we meet all of your expectations on your first visit. However, we deeply regret that this stay was anything less than perfect. We know how important it is to start your day with a good breakfast, so we are truly sorry that you felt our breakfast was lacking in quality and variety. We will take your feedback into consideration the next time we update our menu selections. Thank you again for your feedback. We assure you that we are always looking for ways to improve. We hope you will consider staying with us again whenever your travels bring you back to The Big Apple. Take care! Monet Cockburn Operations Manager

Policies

Deposit and cancellation policies vary by type of room. Please see policy information upon selection of room type.