My experience at the Renaissance Times Square, was nothing short of amazing! From the moment we checked in, until the second we checked out. When we arrived early, we were greeted so warmly by the women at the front desk. We laughed and joked with them, it was very welcoming. We valeted our luggage while we waited for the room to get ready. It literally only took about 30 mins for the room to be ready, we were pleasantly surprised. Once we got to the room, we were so happy with the view! We booked the terrace room. To have a balcony in Times Square is legendary. And ours was enormous! All the terraces varied in size, so if you can request room 401. It's an ADA room, but the terrace is absolutely the biggest. While we were enjoying the balcony, the concierge brought up 2 processo splits, champagne flutes, balloons and a personalized card. So thoughtful, we loved it. The hospitality we received during our entire stay was top tier. I'll recommend this hotel anytime. Thank you Marriott for never disappointing and for making this one heck of a birthday weekend.

First time to New York? Then this is the hotel you need to book! We stayed here for a ramily reunion to celebrate Mother's Day, and this hotel exceeded our expectations! The hotel team went above and beyond to welcome us and accommodated our request for a room with a flawless, magical view of Times Square on the 19th floor. The service was impeccable, the room was clean, the shower water pressure was strong, and we could store our luggage for free after checking out. Lastly, the location is unbeatable-right in the heart of the action! (Insider Tip: The timelapse video attached was taken from their Bowtie Bar on the 2nd floor—it's the absolute best spot for photos!) Thank you to the incredible staff for making our trip so special!

The Renaissance New York Times Square Hotel is an incredible place to stay, especially if you want to be right in the heart of Times Square. The location could not be better, and it would be the perfect spot to experience New York City during New Year’s Eve and watch the ball drop. The room was modern, clean, and very comfortable. The bed was spacious and inviting, with crisp white linens and a stylish dark accent wall that gave the room a sleek city feel. I also loved the seating area by the window, which made the room feel relaxing and functional. The bathroom was a standout as well, with a large glass-enclosed shower, beautiful tile work, great lighting, a wide vanity, and plenty of towels and storage space. The room also had thoughtful amenities like a coffee station, closet space, and an in-room safe. One of the highlights was the view from the Bow Tie Bar and Lounge. Looking out over Times Square with all the bright lights, massive billboards, taxis, and crowds below was absolutely unforgettable. It felt like having a front-row seat to the energy of New York City. Whether you are grabbing a drink, relaxing after a day of exploring, or just taking in the view, the lounge is a must-visit. If you want the perfect place to stay in Times Square, this is it. Great location, beautiful room, amazing views, and everything you need for a memorable New York City trip. Highly recommend!

Stayed here for one night while we visited nyc for my wife's birthday. Young lady at the front desk was super nice and courteous. She checked us in promptly, asked us for the occasion and even gave us a complimentary upgrade to a suite on the 25th floor. Followed that up with a complimentary champagne bottle and waters. Room was nice, had a living room, two bathrooms. Excellent service and experience.

Stayed at the Renaissance Times Square. The location is considered “great,” assuming you enjoy exiting your hotel directly into a live-action obstacle course of tourists while politely declining hop-on hop-off bus pitches before you’ve had coffee. The room itself was perfectly fine, though mine came with a surprise welcome package: someone else’s leftover food smeared on the nightstand and a mystery guest’s personal shampoo still in the shower. Always nice to feel… connected to previous visitors. Be prepared for city noise at night and Olympic-level door slamming in the morning, especially when housekeeping begins their daily percussion performance just as you’re trying to sleep in. If you want to be in Times Square, this hotel absolutely delivers. Peace, quiet, and spotless attention to detail may be staying somewhere else.

The hotel staff went above and beyond to take care of us during the winter storm this week. Every single person we encountered was friendly, professional, and incredibly helpful. With the added stress of trying to secure a flight out, it meant so much to be able to extend our stay for two additional nights and receive a late checkout. Having that flexibility and support truly made a difficult situation so much easier. We are so grateful for the tremendous experience and will absolutely be back. The only clarification I would note is that what appears to be a full restaurant downstairs is actually a bar that offers light snacks. However, they do have a fabulous breakfast bar and a convenient coffee/snack shop, which we really enjoyed.

I had a wonderful stay at the Renaissance New York Times Square Hotel! The location was absolutely perfect — right in the heart of Times Square and within walking distance to Broadway, Rockefeller Center, shopping, and great dining options. The staff was friendly, welcoming, and very helpful throughout my stay, and the check-in process was smooth. My room was clean, comfortable, and offered beautiful city views that made the experience even more special. I also appreciated the overall atmosphere of the hotel — modern, lively, and convenient for exploring NYC. Overall, I truly enjoyed my stay and would definitely return when visiting New York again. Highly recommend for anyone wanting to be right in the center of the action!

I stayed at three hotels in Times Square this time, and Renaissance stands out because of its people. *The staff at the ground floor are the heart of this hotel. They were dancing to the music and had such a vibrant energy that made us feel welcomed immediately. Pros: • Space: The room was surprisingly spacious—perfect for packing all our luggage on the last night. • Soundproofing: Despite being on the 6th floor, it was remarkably quiet. • Helpfulness: When our airport shuttle failed to show up, the front desk team went above and beyond to call a taxi for us. I can’t imagine getting this level of care at the Tempo hotel across the street. • The View: The 3rd-floor restaurant with wrap-around windows offers a stunning view of Times Square without the crowds. Cons: The hotel is a bit dated, and we had a broken hairdryer, but housekeeping replaced it almost instantly. A hotel’s soul is its service, and Renaissance definitely has a great soul.

From the moment we arrived, things went downhill. My car was left double parked in the middle of Times Square while I waited for valet. Families were squeezing by with suitcases, and buses were driving uncomfortably close. When I asked for the car to be moved, I was told the doorman was nowhere to be found and that he had the keys. The bellman then told me I needed to “learn to relax” because I was too worried about my car getting damaged. That response alone set the tone for the entire stay. The hotel is listed as having a restaurant. There is no restaurant, only a bar serving extremely overpriced hot dogs and chicken tenders that were barely edible. That is not what most travelers would reasonably expect when booking a hotel advertising on site dining. The room itself was also poorly maintained. The sliding bathroom door does not even have a handle on the inside, making it awkward to close or open. It feels unfinished and careless, especially at this price point. This property used to be a nice hotel. It is now an overpriced, poorly managed disappointment. I would not stay here again.

I was extremely disappointed with my stay. While the hotel is in the heart of Times Square and the location is incredibly convenient, the condition of the room was unacceptable. The bathroom had visible mold that was so severe I had to place a towel on the floor to avoid direct contact. The water pressure was very low, and even at the hottest setting the water was only lukewarm. With outside temperatures at -6 degrees, this made showering extremely uncomfortable. Additionally, the toilet was not functioning properly, and the walls and doors appeared damaged and poorly maintained. The overall cleanliness and upkeep of the room did not meet basic standards, especially for a hotel in this area and price range. The location is excellent, but the condition of the property significantly impacted my experience. I would not stay here again unless major improvements are made