Renaissance New York Times Square Hotel

Midtown Brand Hotel
Renaissance New York Times Square Hotel #242 of 507 hotels in New York City #242 of 507 hotels in New York City
Star ratings explained
714 7th Ave New York, NY 10036
(212) 765-7676

Why we like it

  • Across the street from half-price tickets at the TKTS booth
  • Enjoy luxurious touches, like free Aveda spa products in every unit
  • Restaurant and lounge area overlook the center of Times Square
  • The concierge desk is an excellent resource for sightseers
  • Rooms are spacious for Manhattan

What you need to know

  • Check-in is on the first floor, while the lobby is located several floors up
  • A 24-hour gym makes it easy to squeeze in your daily cardio
  • It's best to get reservations for the dining area-a popular wedding and event site
  • Marriott gold members can expect access to private areas and other extras
  • Ask for a terrace room to get the best panoramic views of Times Square

Popular Times Square Features

Walk to Times Square Walk to Central Park Free Breakfast On-site Bar On-site Restaurant Rooftop Bar Free WiFi Smoke Free

Location

You'll be at the center of Times Square, adjacent to world-class restaurants, theaters, and attractions. The 49 St subway station is steps From the door, putting the entire city within your reach.

  • Distance to Times Square: Immediately outside
  • Distance to Central Park: 0.8 mile

Property Amenities

Activities

  • Fitness facilities
  • Shopping on site

Property services

  • Pets allowed
  • Luggage storage
  • Porter/bellhop
  • Concierge services
  • Dry cleaning/laundry services
  • Elevator/lift
  • Express check-in
  • Express check-out
  • 24-hour front desk
  • Multilingual staff
  • Safe-deposit box at front desk
  • Smoke-free property
  • Gift shops or newsstand
  • Free newspapers in lobby

Business services

  • Business center
  • One meeting room

Food and drink

  • Bar/lounge
  • Restaurant
  • Breakfast available (surcharge)

Parking

  • Valet parking (surcharge)

In-Room Amenities

Features

  • Air conditioning
  • In-room safe
  • Iron/ironing board
  • Desk
  • Private bathroom
  • Shower/tub combination

Media and electronics

  • WiFi (surcharge)
  • Pay movies
  • Flat-panel TV
  • Phone
  • Video-game console
  • HDTV

Food and drink

  • Refrigerator
  • Minibar

Services

  • Free newspaper
  • Daily housekeeping
  • Turndown service

Bathroom

  • Free toiletries
  • Hair dryer
  • Designer toiletries
  • Shower/tub combination

Bedding and linens

  • Premium bedding
  • Hypo-allergenic bedding available
  • Pillowtop mattress
  • Rollaway/extra beds (free)

Reviews

Renaissance New York Times Square Hotel

2,739 Reviews #242 of 507 hotels in New York City

TripAdvisor Traveler Rating

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
  • Excellent
    1408
  • Very Good
    917
  • Average
    271
  • Poor
    83
  • Terrible
    61
  • GreenLeader GreenPartner

Recent Reviews

trainer7765 wrote a review on December 02, 2019 Cabo San Lucas, Mexico
Trip Type:
  • Value
  • Sleep Quality
  • Service

We loved it. Don't be afraid of location.

Just stayed here this week with two teenagers and my husband. Rooms large for new york standards and the bathroom was plenty big. I thought housekeeping was great as were the rest of the staff. The bar staff was slow as other reviews mentioned. If we sat at a table I always had to ask if we had a waiter or not and it still took a while. The breakfast was ok, but I don't think anything was worth the 30 dollar a day resort fee. That said, though, I would probably stay here again as we really liked the location. Stayed on the 20th floor and heard none of the time square noise.

TeamMarriott, Manager at Renaissance New York Times Square Hotel, responded to this review

Dear trainer7765, We are happy to read you and your family had a pleasant stay with us and that you loved our refreshing accommodations while our prime location perfectly suited your plans. Although it is nice to know you liked our courteous associates, your feedback about the staff at the bar have been shared with appropriate individuals. We also regret your disappointment with our resort fees. Thank you for your review, and we look forward to your next stay at the Renaissance New York Times Square Hotel. Monet Cockburn Operations Manager

JamesNCFL wrote a review on November 29, 2019 Raleigh, North Carolina
Trip Type:
  • Location
  • Cleanliness
  • Service

Potential to be a 5, but fell short

Over all we were pretty happy with the hotel. The concierge was friendly as well as the front desk staff. Bar service was quite slow. This is a great location to see Broadway shows. Though they do not have an executive lounge they offer guests that would have access to an executive lounge a free breakfast in the lobby restaurant. The breakfast in the lobby was good. We stayed in room 2617...we were told this was an "upgraded" room. It was behind the elevators and though it was faint, you could hear motor noises from them. The biggest complaint I have is with general housekeeping of the room. I have been seeing similar issues in many Mariott properties lately, but we had mildew in the shower, shredded towels and the most disturbing a candy and flosser on the floor when we arrived from a previous guest. I was curious if they would clean them the next day, nope, checked in on 11/22 and they were still there when we checked out on 11/25.

TeamMarriott, General Manager at Renaissance New York Times Square Hotel, responded to this review

Dear JamesNCFL, Thank you for choosing our hotel and for taking the time to leave comments. Please accept our apologies for overlooking some issues in your bathroom prior to your arrival. Our goal is to welcome each guest with a freshly cleaned and comfortable room, and we are very sorry that we let you down. All of your comments will be shared with our appropriate team members for review. It was our pleasure having you stay with us, and we hope you will choose us again so we can show you this was an isolated incident. Monet Cockburn Operations Manager

910janicep wrote a review on November 22, 2019 Seattle, Washington
Trip Type: Family

Best view, best location, best staffs, Clean, lots of space

Room: We were a party of 4 and stayed in 2 double bed room in the 11th floor which had a city view. Beds were comfortable. The room was big enough for us, clean and bathroom was huge and modern. The only thing I did not like was the noise from outside and next to our room (I think it was a utility or housekeeping room). We could hear them talking and doors closing loudly. Early in the morning, someone started digging on the street like using a jack hammer which woke us up and it was impossible to go back to sleep. Location: Best location in Times Square. 6 minutes walk to Rockefeller Center and St. Patrick Cathedral. 1 min walk to the subway station. Lots of good restaurants nearby. Easy walks to broadway shows. View: The Times Square view from the lobby is amazing! We loved hanging out at the restaurant and took a bunch of pictures. If we ever go back to NYC again with my friends, we will surely come back for this spectacular view. Staffs: They have the most hospitable staffs! Their front desk and restaurants staffs and even those we interact with in the lobby (cleaning or setting up) were very friendly and exceeded my expectations for customer service. The guy at the bag storage even gave me an umbrella as souvenir since it was raining outside. It was a little bit pricey though but it was a great experience!

TeamMarriott, Manager at Renaissance New York Times Square Hotel, responded to this review

Dear 910janicep, We are thrilled to read how impressed you were with the attentive service provided by our associates and that it exceeded your expectations. Hospitality is what we do best, and we thank you for acknowledging our efforts. Evaluations like these inspire and motivate our team to continue delivering an exceptional experience. It is also nice to know our proximity to various attractions was perfect for your plans while you loved our refreshing accommodations and that you especially enjoyed our energizing views overlooking Times Square. Please know, our front desk staff is available 24/7, and we would have loved to address your noise concerns while you were here. We would have done our best to ensure you were comfortable. It was a pleasure hosting you, and all of us at the Renaissance New York Times Square Hotel look forward to having you stay with us again. Monet Cockburn Operations Manager

phiNole wrote a review on November 21, 2019 Atlanta, Georgia
Trip Type: Business
  • Rooms
  • Sleep Quality
  • Service

Too many other Bonvoy options for me to return

While a spacious and comfortable hotel, especially for NYC, the Renaissance has some downsides that prevent it from being top-rated. ROOMS The Renaissance offers rooms at a good size – about average in national standards, but above-average for Manhattan. I had a room with two doubles, not ideal but certainly not a problem. The beds themselves are comfortable, but the sheets could use an upgrade – they are a bit rough. I actually gave myself a “rug burn” on my elbow after rolling over in the night. There are USB and AC plugs on the nightstands, plus an enormous TV that has a Netflix and Hulu option. There is a standard mini-fridge and closet, and the work area is adequate with a built-in luggage rack as part of the desk itself, which I really like. Bathrooms are decent with plenty of counter space and a large tub/shower combo, however the plumbing could use some work. My showerhead was coming out of the wall (loosely), the faucet was clunky and the sink drain was very slow. It’s just not a good experience for the traveler and not up to par for the Renaissance brand. LOCATION I have mixed feelings about hotels in Times Square. On one hand, the location is convenient for walking to several areas of Manhattan. On the other, if you are on the Square side of the hotel, even with blackout shades, the monstrous lights on the buildings outside will creep into your room all night long. You also have the problem of the solicitors and hecklers that are common in this area, so forget about walking in peace at certain times of the day, not to mention the immediate area has touristy, average-to-worse restaurant options. Fortunately, it’s Manhattan and walking makes a lot of sense, so there are more options not far away. SERVICE This hotel had average service – front desk was nice and friendly, plus helpful. I didn’t notice anything special, though. It should meet expectations. AMENITIES There is a spa onsite as well as a fitness center, and the latter is certainly not bad. It has a pulley station, dumbbells and benches, plus the usual compliment of cardio machines. It also has kettlebells up to 45 lbs / 20 kg, which is always nice to see in a hotel. The ceilings are also not low, which is common in urban hotels that I’ve seen, so another added bonus. OVERALL While the hotel itself is nice, it’s not overly so, and it has a few peculiarities, such as the elevator system. From the lobby (which is tiny), you take an elevator up one level to what appears to be a full restaurant, then walk across a hall to get in another elevator that services all floors. The location isn’t great, but it’s not terrible. There are aspects of the rooms that I like but others I didn’t. With so many other options in NYC, it will be a bit tough to get me to stay here again.

TeamMarriott, Manager at Renaissance New York Times Square Hotel, responded to this review

Dear phiNole, Thank you for choosing to stay with us and for sharing your experience. We appreciate your feedback regarding areas where we are exceeding expectations and where we could improve. Our goal is for every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We fell short in making that happen for you and will use this as a teaching moment to strengthen our customer experience. Your review is appreciated, and it would be our pleasure to welcome you back to our hotel during your future travels. Thank you again, and best wishes. Monet Cockburn Operations Manager

thatonegirlT wrote a review on November 18, 2019
Trip Type: Family

Perfect stay in an excellent location!!

A friend recommended this hotel for our visit to NYC for my daughters birthday and I couldn’t be more pleased! The concierge reached out to me a few days ahead with dining, activity and entertainment options. When I mentioned we were visiting the big apple for daughters 15th bday he asked what kind of cupcakes she liked and on our first day had balloons and cupcakes delivered to our room with a personalized sign! Every request was accommodated post haste and with excellent customer service from extra lotions and waters, early check in, earplugs for a friend of ours whose child was sensitive to sound and more. Our housekeeper was delightful often engaging us in sweet conversation as we came and went. She always asked if we needed anything or if she could do anything for us. Every single person from the front desk, bellman, concierge, restaurant and bar staff all made her birthday trip exceptional! The room was spacious and we loved the New York touches (mirror, snow globe etc...) Pro trip - plan to eat at the restaurant (we liked doing breakfast) and look out the window at the hustle and bustle of Times Square! You can’t beat the location and the prices were reasonable for sure! We will be back and tell all of our friends!

TeamMarriott, Manager at Renaissance New York Times Square Hotel, responded to this review

Dear thatonegirlT, We are thrilled to be a part of your daughter’s birthday celebration in New York and are pleased to read about your memorable experience. It is delightful to know you how impressed you were by the attentive service provided by our associates, who went a step beyond in taking care of your family and friends. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will surely share your kind compliments with our team. Moreover, we are thrilled you found us a great value and that you loved our spacious accommodation and prime Times Square location, while you had a pleasant time dining at our Renaissance New York Times Square Hotel. We appreciate your recommendation and look forward to welcoming you back for another rejuvenating stay. Monet Cockburn Operations Manager

Policies

Deposit and cancellation policies vary by type of room. Please see policy information upon selection of room type.