Novotel New York Times Square

Midtown Hip Hotel
Novotel New York Times Square #182 of 509 hotels in New York City #182 of 509 hotels in New York City
Star ratings explained
226 W 52nd St New York, NY 10019
(212) 315-0100

Why we like it

  • A sleek, sophisticated design that creates a real chic environment
  • Security is great, you have nothing to worry about here
  • Service is excellent and the staff greets you with open arms
  • A robust and attractive fitness center will keep you on your routine
  • The terrace is home to a toasty fire pit for some high-altitude relaxation

What you need to know

  • Security is so good that you won't be able to get to check-in without some kind of paperwork to prove you belong there. Bring a reservation number
  • The restaurant and lounge offer a good breadth of options suitable for all tastes
  • You can get a good view of the ball drop here, if you reserve far enough in advance
  • Breakfast is available, but not included
  • Beds are quite comfy

Popular Times Square Features

Walk to Times Square Walk to Central Park Free Breakfast On-site Bar On-site Restaurant Rooftop Bar Free WiFi Smoke Free

Location

A great Midtown location, this hotel is stuffed into the middle of the Theater District with venues on all sides and Broadway itself right outside your door. Central Park and Times Square are roughly equidistant, depending on whether you head north or south. For subway access, you have several options, including both 50 St and 7 Ave about a block away.

  • Distance to Times Square: 0.3 mile
  • Distance to Central Park: 0.5 mile

Property Amenities

Activities

  • Fitness facilities
  • Shopping on site

Food and drink

  • Bar/lounge
  • Restaurant
  • Breakfast available (surcharge)

Property services

  • Luggage storage
  • Porter/bellhop
  • Concierge services
  • Dry cleaning/laundry services
  • Elevator/lift
  • Express check-in
  • Express check-out
  • 24-hour front desk
  • Multilingual staff
  • Smoke-free property
  • Supervised childcare/activities (surcharge)
  • Television in common areas
  • Tours/ticket assistance
  • Newspapers in lobby (surcharge)

Shuttles and transportation

  • Limo or Town Car service available

Business services

  • 24-hour business center

In-Room Amenities

Features

  • Air conditioning
  • In-room safe
  • Iron/ironing board
  • Desk
  • Soundproofed rooms
  • Blackout drapes/curtains
  • Rainfall showerhead

Food and drink

  • Refrigerator

Media and electronics

  • Cable TV service
  • Free WiFi
  • iPod docking station
  • Flat-panel TV
  • Phone
  • Premium TV channels

Bathroom

  • Free toiletries
  • Hair dryer

Services

  • Daily housekeeping

Bedding and linens

  • Hypo-allergenic bedding available

Reviews

Novotel New York Times Square

7,740 Reviews #182 of 509 hotels in New York City

TripAdvisor Traveler Rating

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
  • Excellent
    3736
  • Very Good
    2881
  • Average
    746
  • Poor
    230
  • Terrible
    147
  • GreenLeader Platinum level
  • 2019 Certificate of Excellence

Recent Reviews

PopcornRepublic wrote a review on January 11, 2020 Melbourne, Australia
Trip Type: Family
  • Rooms
  • Value
  • Sleep Quality
  • Location
  • Cleanliness
  • Service

Very disappointing

We stayed here over new year's recently, excited to return having stayed here 12 years ago. Sadly the service of the reception staff was very disappointing, most were rude. We hadn't experienced such bad service in other Accor hotels or other hotels - we travel extensively. The only positives of this hotel was the Concierge staff member on 12/30 evening. Housekeeping & staff on the Street level floor were all pleasant. But we won't be staying at this hotel again. There are other equivalent hotels in the area with far superior service.

Mr_John_S, General Manager at Novotel New York Times Square, responded to this review

We appreciate you taking the time to reach out to us. We are deeply disappointed to hear that you were not satisfied with your stay. We pride ourselves on our welcoming, kind staff, so it is upsetting to hear about this kind of service. We will let our management team know about your experience to ensure this won't happen again in the future. If there is anything we can do to accommodate a future stay with us, please let us know.

Crini84 wrote a review on January 10, 2020
Trip Type: Couples

New Years Eve

Good evening, My wife and I stayed at your hotel in Times Square this New Year’s Eve. I just wanted to pass along just how incredibly satisfied and honored we were to stay with you. My wife and I have taken many trips to your hotel and it seems like every visit is better than the previous. It all started 2014 for our first trip to your hotel on Christmas Eve and we enjoyed the view from your magnificent rooftop lounge. The following year we continued our NYC Christmas Eve tradition and I asked my BEAUTIFUL wife to mary me. Since then, we have stayed several times for birthdays, Christmas Eve’s, and hosting family from all over the country. This year we decided to bring in the new decade in style and reserve a room at your hotel. From the moment we entered the hotel we were welcomed with open arms and the girl at the front desk (Stella) recognized us from our recent Christmas Eve visit. Stella was amazing and and catered to our every need and want and went above and beyond to make sure our stay was everything and more. She was able to upgrade our room to one with a times square view and made sure we were enrolled in your rewards program. I grew up in the tri-state area but my wife, being an Indiana girl, we decided to do the full blown NYE Times Square experience. THANK YOU for making it an incredible and once in a lifetime experience. We could not have been happier. The memories we made that night will last us forever. Please forward our thanks and appreciation to your staff and especially Stella. We obviously will be visiting again, as we do multiple times per year, and will continue our tradition and spend Christmas Eve with you guys in 2020. We hope Stella is there at the front desk to greet us with her warm inviting smile, but understand if you want to give her off for the holiday ;)

Mr_John_S, General Manager at Novotel New York Times Square, responded to this review

Thanks for sharing this outstanding review, Crini! We're thrilled to hear you enjoyed your most recent stay with us in the Times Square area. It's our pleasure to accommodate you and your family, and we appreciate your praise. Stella is an excellent member of our team. She always goes above and beyond for our guests. You can see why we love having her here so much! We're looking forward to sharing another amazing experience with you soon. Have a beautiful day!

tmg1279 wrote a review on January 10, 2020 Philadelphia, Pennsylvania
Trip Type: Family

40th Birthday

Absolutely LOVED this hotel when I was there in December! Great location, rooms are very clean, staff extremely friendly and helpful, and I couldn’t say enough about the bar/restaurant Supernova! The drinks, food, and view are amazing!!! My Mom and I go to NYC every year for my birthday and I think we finally found our hotel every year from now on...they also made my 40th that more special. Can’t wait to go back in December ❤️❤️

Mr_John_S, General Manager at Novotel New York Times Square, responded to this review

Thanks for the excellent review! We're delighted your time at Novotel New York Times Square Hotel was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our prime location and clean rooms as well as our helpful service. That's what we like to see! We look forward to hosting you again soon for another fantastic experience. Have an amazing day!

Mark P wrote a review on January 09, 2020 Denver, Colorado
Trip Type: Couples

Great locstion, friendly staff

I would like to take a moment to thank you and your staff for making our stay great. From the welcome amenity (thank you!) to the lemon birthday cake, it was delicious, and the upgraded room (what a view!). Everything was fantastic, thank you again to you and all of your staff.

Mr_John_S, General Manager at Novotel New York Times Square, responded to this review

Thanks for the great review, Mark! We're happy you enjoyed your experience at Novotel New York Times Square Hotel! The happiness and satisfaction of our guests is important to us and we endeavor to offer quality comfort and service for our guests. It's fantastic you appreciated our top-notch service and comfortable rooms so much. That's what we like to see! We look forward to sharing an even better experience with you soon! Have a lovely day!

adina p wrote a review on January 09, 2020 Bucharest, Romania
Trip Type: Family
  • Rooms
  • Value
  • Sleep Quality
  • Location
  • Cleanliness
  • Service

Great view over Times Square!

We decided to come again at Novotel Times Square after a very good experience last time we have traveled to NY. Our room at 31st floor has an awsome view over Times Square , especialy in the night! The restaurant has a very large terrace and good meal options for lunch or dinner and a great view, as well. Overall, it is still out first choice to accomodate in NY

Mr_John_S, General Manager at Novotel New York Times Square, responded to this review

Thank you for the fantastic rating, adina p! We endeavor to make all of our guests feel welcome and relaxed during their time at Novotel New York Times Square Hotel! We can't wait to see you again soon. Have an amazing day!

Policies

Deposit and cancellation policies vary by type of room. Please see policy information upon selection of room type.