Overpriced for what you get
I've been disappointed.
I have found the staff very often hand and unprofessional. Reception won't even answer the phone. When I went down, I counted six staff standing doing nothing.
Its 16.15 hrs...
Excellent Location and Comfortable stay
We had stayed in this hotel for two days. Our stay was quite comfortable and the location of the hotel is also great as it is very close to Times Square. Our stay in this hotel was part of a package...
Doesn’t offset status benefits
Stayed here for one night and asked for a late checkout. The desk clerk scoffed at me and said they don’t have late checkouts. I asked if my Titanium Elite status counted and she said this hotel was...
Policies
Deposit & Cancellation Policies
Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.
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Star Ratings
Star-ratings are a way you can learn what to generally expect in regards to quality and service when you book a hotel. Five-stars is the highest rating.
5 stars: No detail is left unaccounted for at these breathtaking luxury hotels. With a plethora of amenities, above-and-beyond accommodations, and stellar service, you’ll feel like royalty during your stay.
4 stars: These outstanding hotels offer a high degree of accommodation, premium in-room amenities, facilities and service.
3 stars: The hotels offer quality accommodations with a good selection of in-room amenities, facilities and service.
2 stars: These hotels provide good value with modest accommodations, adequate in-room amenities, facilities and service. Offering limited extras, these hotels are affordably priced.