I had a wonderful stay at The Muse Hotel New York. The hotel is beautiful, clean, and very well-maintained. From the moment I arrived, the staff was warm, professional, and genuinely welcoming, which made me feel comfortable right away. One thing I especially appreciated is the location. The hotel is right near Times Square, yet the atmosphere inside is calm and surprisingly quiet, which made my stay even more relaxing. The room was spacious, and the bed was extremely comfortable. I slept very well. Everything felt cozy and well-organized. I genuinely enjoyed my experience and would absolutely recommend The Muse Hotel New York to anyone visiting the city. I would gladly stay here again.

A special thank-you to Barbara at the front desk/concierge — she is an absolute gem who made sure we were completely taken care of. Even though we had many questions, she was always welcoming and patient, helped us with all the last-minute details, and even left a thoughtful welcome letter wishing my daughter Mimi a happy 18th birthday. As someone who has career in traveling and the hospitality industry, I truly appreciate this level of exceptional service. They truly went above and beyond to make her birthday so special. I hope this message reaches her management team so she receives the recognition she deserves for her amazing hospitality. ?

Just had such a great stay here. The check in process was quick and easy. The staff was extremely helpful and friendly. We opted to do an upgrade and ended up in a King suite. The room was HUGE! The bathroom was beautiful with double sinks and a nice big shower. Everything was spotless. Had coffees which were delicious! Location was very convenient, close walk from Penn, and quick to Broadway/Times Square. Would recommend to anyone!

The hotel is great location, 2 mins walk from times square but far enough into the street to be away from the busy crowds. Housekeeping was very attentive and kept the room spotless. Basic amenities', don't expect water bottles or anything extra. Filtered water taps available at the lobby for DIY. I would suggest for the room update, I stayed in the executive type rooms. Lobby was good, door people attentive upon arrival, reception no faults. We requests our 2 rooms close to each other, and our request was accommodated. Couldn't fault our 9 night stay, not once did we have a compliant to share.

The room was very small. No big deal. My friend and I went for the weekend. However the rooms had no coffee makers, or any way of getting hot water for tea. The wifi wouldn't work on the tv when we tried it. Wasn't super important to have but was annoying when we tried to watch a show. The location was absolutely perfect right in the heart of Manhattan. Was easy access to great food near by and excellent for walking to all the places we planned to go. It was also quiet for where it is located which was really nice. It would be great if the showers had ventilation. Overall a decent stay but not excellent for being a 4 star hotel.

Unfortunately, The Muse Hotel is not a place I would recommend due to an extremely unprofessional experience with their evening shift front desk receptionist, DANIEL (older white male) On 1/15/2026, my family and I were treated with clear disrespect during check-in. We had been waiting in the lobby for nearly an hour, and at 2:59 PM, Daniel informed us—while laughing—that our room was not ready because check-in was technically at 3:00 PM. When I pointed out that it was literally one minute away, he responded sarcastically and asked why I couldn’t tell he was joking. That kind of sarcasm toward paying guests is completely inappropriate, especially for a room costing $400 per night. Throughout the interaction, Daniel made multiple snide remarks, including commenting that we looked tired and irritated and referring to my brother as “buddy.” His tone and behavior made my family feel uncomfortable and disrespected, and frankly, discriminated against. Rather than being welcoming, he appeared to be on a power trip and lacked even basic customer service skills. It was obvious this behavior wasn’t accidental—it was deliberate and dismissive. It’s truly disappointing because the rest of the staff did the exact opposite. Angel, who checked us out, was professional, kind, and respectful, and the valet staff were also excellent. Their service highlighted just how unacceptable Daniel’s behavior was. Bottom line: one employee should not be allowed to ruin the entire guest experience. If management wants this hotel to thrive, corrective action needs to be taken immediately. As it stands, I will not be staying here again, nor would I recommend this hotel unless serious changes are made.

Me and my partner stayed here in late November around thanksgiving. Given it’s a national holiday, the actual hotel service and condition was great. We were met by Daniel on arrival who was very cheery and chatty. Nothing was too much bother. He did mention however of a room deposit that is held until check out incase of damages or room service. We travel quite a lot and this isn’t unheard of so we paid a $300 deposit on a credit card. The overall stay was good, in the middle of Times Square and we were quite happy. Check out was very simple, hand the key back and the deposit would be refunded in a couple days. A week had passed and the deposit is not to be seen. I booked through Expedia, so contacted them on there. No reply. Also sent an email to the company directly from their website and no contact has been made. I have had to raise a dispute with my credit card company to try and resolve the issue. Just a word of warning for anyone else staying here. Be wary, and use a credit card as protection.

The Muse Hotel has a great location right in the heart of Times Square, yet it was surprisingly quiet throughout our stay. Housekeeping was very attentive and kept the room spotless. The room itself was quite small and fairly basic, which is worth noting if you’re expecting something more spacious or luxurious. That said, the price was fair considering the prime location and available amenities. Service at the bar and café really stood out—especially Lisa, who was handling both the bar and tables on her own late at night. She was friendly, efficient, and made the experience enjoyable. One minor downside was the elevator situation. They’re a bit funky—slow and dated—which could be inconvenient at busy times. Overall, a solid stay for the location, value, and service, with a few trade-offs.

Just went this past weekend for a staycation with hubby and everything was amazing. Loved our room . The balcony was pretty small compared to the pictures but still super pretty and the bathroom was omg the best . The staff is very friendly the guys at the front were super helpful with finding us nearby places to have a quick bit or a full on dinner . Super nice kept saying happy anniversary everytime they saw us come out of our room and asking us if everything was okay if we needed anything . Just overall the best experience ever. Can't wait to come back for another staycation

This hotel is so lovely and the staff very kind. Shout out to Daniel who works the evening shift! The rooms are gorgeous as are the bathrooms. The hallways and the lobby are just very clean and modern. It does not feel like an extremely old building (which you know it is.) Will definitely be staying here the next time I come to New York. Conveniently located to all of the Broadway shows.