Omg we love staying here! This is our go to hotel every time we stay in the city. The location is genius. Close to all the shows and subway stops and a nice walk to Central Park. This is such a classic beautiful hotel that is beautifully kept up to maintain its integrity. We appreciate the comfortable beds and quiet rooms & workout room! We are in love with the Friedman’s restaurant attached with the best diner coffee ever and delicious breakfasts! Try the cheese blintzes & french toast & granola TDF and very kind wait staff. Also love the amazing staff at the hotel! Shout outs to Scott & Danny and Marcos.

Excellent location, but a very disappointing experience due to noise and poor customer service I booked and prepaid the room through Booking.com and clearly indicated that I am extremely sensitive to noise. I requested a quiet room, preferably on a high floor and facing the courtyard, away from elevators, ice machines and service areas. I arrived at around 11:00 a.m., repeated my request at reception, and was told that it would be taken into account. When I returned to check in at 5:00 p.m., however, I was given a room directly above a very noisy ventilation system. I politely asked whether it might be possible to move to a quieter room. Unfortunately, the manager and his colleague responded in a confrontational, dismissive and disrespectful manner. I was told that rooms could not be reserved in advance and that I should go to another hotel. I fully understand that special requests cannot always be guaranteed, particularly when a hotel is fully booked. However, a simple acknowledgement, apology and willingness to explore an alternative (perhaps even for the following night) would have completely changed the experience. Instead, the interaction made me feel that my comfort and concerns were of no importance. Later on, the employee checking room cards near the elevators was also unnecessarily aggressive. Fortunately, Marisela assisted us the following day and was exemplary: attentive, courteous, understanding and genuinely helpful. She deserves recognition and showed exactly what good customer service should look like. The hotel is very well located, the bed was comfortable, the towels were clean, and the housekeeping team did a good job. However, the room itself felt dated. The bedside lamps were either not working or provided almost no light, the window could not be opened, and the shower design caused water to spread across the bathroom floor. The water pressure and temperature were good, but the courtyard ventilation was far too noisy. A hotel is not only a room, it is the entire experience. Unfortunately, despite the excellent location and good housekeeping, the noise and especially the way the situation was handled made this a highly disappointing stay.

We loved our stay, from the moment we stepped to the desk to check in to the moment we checked out, everything was top notch! Jenn at the front desk was amazing and went over and above to make sure we had the best room and service possible, she was so informative, friendly and accommodating and her amazing service was so much appreciated! The lobby staff are very friendly and make sure to ask for proof of room key when you enter the elevator area, as well as helped us with the best option to return to the Newark Airport. The room was extremely comfortable and cleaned every day. All the restaurants served delicious food and the breakfast vouchers were fantastic. We had a great time when we visited the Rum Bar as well. The location was perfect for getting around to the different areas and attractions we wanted to see. I would 100% recommend this hotel and would stay there again if we take another trip to NYC.

?I stayed at this hotel for three nights, from July 6th to July 9th, and I must say there are many positives. First and foremost, the location is unbeatable, just 10 meters from Times Square. The room was beautiful and spacious, equipped with a safe, and the bathroom was clean and well-maintained. The lobby is huge, which easily handles large groups of people. I also appreciated the lightning-fast elevators and the excellent security measures in place when entering and exiting the building. The breakfast was very good, and the staff at the bar were fantastic—it was great hearing them sing in the evenings. The price point is fair for the area. ?However, there were a few negative aspects that—while manageable—really should have been handled better: - ?Check-in experience: My partner and I both work in the hospitality industry, and I have never experienced such a poor check-in. We were simply handed our documents and the key to room 802, and that was it. We had to be the ones to ask about check-out times, how breakfast worked, and general information about the hotel. ?- Luggage storage: We were told we could leave our luggage, but they failed to mention that the service was cash-only. It would have been professional to disclose this in advance. Instead, we were forced to go to an ATM to withdraw cash (with a $20 minimum) and ended up paying unnecessary withdrawal fees. - ?Amenities: I find the lack of a minibar in a 4-star hotel to be unacceptable. ?Overall, thank you for the service provided. It is a shame because, without these issues, this would have easily been a 5-star review. ?Andrea M.

????? We had a great stay at Hotel Edison. While the building has a classic and historic feel, it is well maintained and very comfortable. The beds were exceptionally comfortable, and the cleanliness throughout the hotel was excellent. The location is simply unbeatable. Being right in Times Square meant that everything was within walking distance, including many of New York’s most famous attractions, restaurants, and subway connections. If we return to New York in the future, we would happily stay here again. Highly recommended for anyone looking for an excellent location and a comfortable stay in the heart of the city.

I’m writing a comment on the behalf of my parents who stayed in your hotel this week. My parents do not speak English and at first they were very well treated until the end of the stay. They needed help to understand where the shuttle will pick them up, as they should have been picked up from the hotel. My mum was begging the front desk to take the call she was on, as she could not understand properly. The person Marco, Spanish and French speaking, who literally told them he will not help them if they don’t ask him to call a taxi. How dare you? How could you make people that uncomfortable, and thanks to the security guard who spoke French they had been helped after 15 min of stress. They tried to do everything in English with the little they have, can you understand that not everyone have the possibility to learn or to be taught English. They had a very great stay and they loved it, it has been wonderful but the last event is just awful. Treating people like that ?? you should be ashamed of yourself. Someone is asking you for help, you are at the front desk, they are clients. I will not recommend this hotel if nothing is addressed to that person.

The rooms are spacious and comfy but that’s about as far as I can credit them for. Why when we arrive to we have to pay additional facility fees? Should this not be included in the room fees? Seems like a cheap way to con visitors for more cash. We also booked to include breakfast for our stay. Breakfast included a ‘grab and go’ service from a local ‘cafe’, with the option to upgrade an dine in. Again, this should be made clear during booking and is clearly a money grab.

I've stayed at Hotel Edison multiple times. I keep coming back because the location is supreme. There is so much negativity regarding Time Square in general, but I am a fan! Yes, it's over the top in many ways but I love that about it! I do not find the prices for hotels or restaurants to be above anywhere else in NYC. This visit I stayed 4 nights and went to 4 shows. To be able to walk out of my room and be at a show within minutes is perfection! This visit was just my friend and I (females) We did not want to bother with the subway at night. We would leave before show time and stop for dinner on our way to the theater and then stop for a drink on the way home. So many options! The hotel also has multiple places for eats and drinks which is convenient and we actually liked all of them. Our room was spacious (it was a suite) and clean and the beds were comfy. My husband and I stayed last time in the classic room and yes it was much smaller but he and I had much less luggage than my friend and I and we didnt need as much getting ready space so that worked out just fine for us. The water pressure was good in the shower which matters a lot to me. You have to show your room key to access the elevators (they checked every time even once they recognized us) which is a nice safety touch. There is luggage check if you arrive before your room is ready- but check in if you are early to see if your room is ready, ours was. I just got back but I am already ready to go back and will for sure check Hotel Edison for availability for my next trip! The photo is just a few minute walk from our room

Could not fault this hotel from start to finish. I read some bad reviews of the hotel before travelling to New York from the UK, so was a little worried the stay was going to be a nightmare. All the staff were polite and efficient at doing their jobs from front of house to cleaners, bar and restaurant staff to bell boys, nothing was ever a trouble. You do pay room tax upon arrival which is around $45 (£34) per night which I believe is the case for all hotels in the city (I may be wrong) they do hold $100 as a deposit on the room. Yes if you are not expecting this it can come as a shock so do understand people's frustrations with this but it didn't bother me. You get a breakfast voucher per person, per night these can be used for a grab and go breakfast downstairs in Bond 45 (you don't pay any extra for this), this is a multiple choice of either Fruit of Pastry then a choice of either two different hot sandwiches, yogurt or hot pancakes then a drink selection of Fresh Juice, bottled water or tea and coffee, all of the options where pretty decent remember this is a grab and go breakfast, its quick simple but very tasty and does the job its intended to. You could also use the vouchers for the restaurant experience which you pay $6.95 extra, it is a basic menu but food was all good but in my opinion the grab and go was the best option for me personally. The restaurants do have a full breakfast, dinner, lunch menus you can pay to eat, as the puplic can walk in off the street to eat and drink in them. We had two bottles of water in our room every day and were not charged extra for them, each floor in the hotel has filtered water stations and ice dispensers to use, if anyone is worried about being charged for bottled water. Rooms were clean, tidy, beds are firm but me and the wife, every night, both got a decent nights sleep (I don't sleep well at home so says something) We stayed during the blizzard and the city was on lockdown, we received a letter of apologies on the morning of said blizzard explaining there was a staff shortage but didn't really notice, again staff were fantastic at making our stay as comfortable and easy going as possible, credit to all the staff for this. We paid to eat and drink in the restaurant once and Bond 45 a few of times and drinks and food were really good in both. The bar staff in Bond 45 are fantastic the cocktails have got a kick 10/10 for the them. We were travelling in a family party of 3 married couples and we all pretty much had the same opinion in regards to the hotel etc. This hotel was only ever booked as a base, somewhere to get our heads down for exploring the city but it exceeded our expectations. Thank you to all the staff at The Hotel Edison for making our trip to New York that much more comfortable and easy going.

This hotel is great but not perfect. Some of the issues we encountered was the huge delays when checking in. Appreciate it was busy, but they should be prepared for this. Alot of the staff were lovely, but there were a handful who were quite miserable - mainly baggage handler. We also found the hotel itself to be very hot which I know in the winter sounds like a silly complaint, but almost too hot to sleep comfortably which we could not seem to fix with using the AC which was also broken. Also heard a constant dripping noise coming from within the wall, possible pipework, which for the first few nights was pretty annoying With the above being said, it is a solid 4 star rating. Great options for the grab & go breakfasts. The gym was brilliant for a hotel gym. Also found the beds very comfy. Locations wise its perfect. You are ever so slightly out of the loudness and constant traffic of time square and its quite quiet despite what other reviews say, however it takes no more than 3 minutes to walk to the heart of times square. I would definitely recommend this hotel and would happily come back.