My family and I recently stayed at the Hilton New York Times Square during our trip to New York City and had a great experience. The location is hard to beat. It was within walking distance of so many attractions and was literally right next to the Aladdin theater, which made it incredibly convenient for our family. While the rooms could use a little updating, they were clean, comfortable, and worked well for our stay. What really stood out happened on our way home. While at the airport waiting for our flight, we realized we had accidentally left our passports and a pair of sunglasses locked in the room safe. By that point it was too late to return to the hotel, and we were understandably concerned. The Security Department was absolutely outstanding. They quickly located our belongings, kept us informed throughout the process, and helped coordinate their safe return to us after we had already returned home. What could have turned into a very stressful situation was handled with professionalism, honesty, and genuine care. A sincere thank you to the Security Department and everyone involved. Great customer service is easy to appreciate, but finding a team you can truly trust is even more valuable. We would happily stay here again on a future trip to New York.

Did not stay here, but stopped by for a drink before our dinner reservations next door. Had the most adorable crafted cocktail that came in this glass. It was also delicious. Very impressed by the bartender at this place. 10/10 and highly reccomend for a quick cocktail when waiting for your room, or even when wandering around town. It was either this place or Applebee's and who wants to do cocktails at an Applebee's? Not I!

Pretty ‘meh’ for a Hilton. We checked in on New Years Day, around 5pm. Our room was not ready until after 7pm. Busy day, short staff- I can understand this. Our late room was without any towels - this I did not understand. The strangest part of our experience was getting deliberately removed from an empty restaurant seating area, just outside their market. We purchased items from the market, and decided to seat ourselves in the empty dining area. If there were people actively dining in the area, we would not have sat there. After about 10 minutes, a member of the bar staff walked from the actively served area to where we are, and asked us to move with a high degree of annoyance. He explained that no outside food was allowed (purchased from the Hilton market…) and that we would need to move to the other side of the bar. He was likely following the rules put in place my management; it struck me as a really odd time for rules enforcement. Positive shout-out to RJ on the staff for his assistance! I would advise against the breakfast. There are many great options steps from the hotel.

If you’re looking for a clean and safe hotel in the heart of Times Square, this is it. Loved our stay here! This hotel staff is the friendliest group I’ve ever encountered. The lobby was bustling, the bar is fantastic, and the room was huge! Some drawbacks: I’m a Hilton honors member and had to pay $50 to check in early, even though I was messaged that the room was ready. Also, the fee for WiFi was crazy high. That should be included for Honors members.

Have been selecting Hilton Times Square based on its ratings and cannot fully understand it. The space is not made for a lot of guests, but has too many of them. The rooms are old, but spacious. At least the bed was what you can expect. As a diamond member I was not given anything special, no upgrades given the period of year, still I would expect much better. Sentences like: „why have you selected that hotel during this time of the year?“, from the staff are sort of confusing. Room: we have received a room on a lower floor and it was smelling like a KFC, the lights and sounds of Times Square could be heard, but that is rather normal given the location. Positive side: the rooms have been clean and the cleaning service works as expected and is super friendly (this stopped me from a 1 star rating). Given the price and point ratio there are way better places to stay in New York. Me personally, I will not come back.

We absolutely loved our room on the 41st floor. A large room with a gorgeous view. Very clean. Our room was also cleaned daily. We were able to check in online and use digital key. That was a nice time saver. Close to the subway, Times Square, and Broadway. I would definitely stay here again. The only reason I gave 4 stars instead of 5 is because no one would ever answer the phone at the front desk. We had some issues before arriving and always got a recording and no call back. Called several times. Also, keep in mind the hotel charges $100 per night you stay for incidentals. Of course, you get it back, but that's a chunk of money.

Had a wonderful four nights here last week after moving to the Hilton from the Sheraton Times Square (do NOT under any circumstances stay at the Sheraton - horrible!). The rooms are spacious. The staff are friendly and helpful. The room service is speedy! The location cannot be beat for walkability and access to Broadway shows. All around great experience. Would definitely stay here again!

This was the second time staying here. They do a really great job. This last visit, we had two rooms. One with a view of the empire state building and the other facing north. Great views. Valet is a little spendy, but in the end, it was worth it. We had a great time. Great location, good service.

The location and pillows are fabulous. The hotel staff is very friendly and helpful. Our room was a decent size with a desk area, mini fridge and coffee maker. The hotel seems very secure with extra layers of security to make sure only guests access the elevators to the rooms. The food selection (room service) is lacking. The breakfast buffet was $49 pp so we passed on that and opted for the numerous restaurants nearby. 'Room service' comes from the market in the hotel and is not fresh, made to order restaurant type food...more like 7 11 food and way over priced. The bar was a comfortable and friendly place to relax. Drink prices are a bit above average for the area with cocktails ranging from $18-24 and beer about $10. A small cup of plain drip coffee is $6. Our Hilton market store breakfast with 2 hot egg sandwiches, 1 small coffee, 1 banana and 1 small Periere was $42. There is no executive lounge and I found it lacking in amenities, but overall we enjoyed our stay and the location and friendly staff made up for what the hotel lacked.

If you are tourist you should book this as you can find restaurant and shops near by. Rooms has coffee machine but few things I noticed no makeup mirrors installed in washrooms. No exhaust system in the washroom. Breakfast buffet has less variety. If you are planning to book tourist buses please plan outside the area as the road is jam pack with traffic and it took us 1 hour to go out from the time square street. We are Hilton members but no welcome treat was there like always get the desserts or chocolates.