Pretty ‘meh’ for a Hilton. We checked in on New Years Day, around 5pm. Our room was not ready until after 7pm. Busy day, short staff- I can understand this. Our late room was without any towels - this I did not understand. The strangest part of our experience was getting deliberately removed from an empty restaurant seating area, just outside their market. We purchased items from the market, and decided to seat ourselves in the empty dining area. If there were people actively dining in the area, we would not have sat there. After about 10 minutes, a member of the bar staff walked from the actively served area to where we are, and asked us to move with a high degree of annoyance. He explained that no outside food was allowed (purchased from the Hilton market…) and that we would need to move to the other side of the bar. He was likely following the rules put in place my management; it struck me as a really odd time for rules enforcement. Positive shout-out to RJ on the staff for his assistance! I would advise against the breakfast. There are many great options steps from the hotel.

If you’re looking for a clean and safe hotel in the heart of Times Square, this is it. Loved our stay here! This hotel staff is the friendliest group I’ve ever encountered. The lobby was bustling, the bar is fantastic, and the room was huge! Some drawbacks: I’m a Hilton honors member and had to pay $50 to check in early, even though I was messaged that the room was ready. Also, the fee for WiFi was crazy high. That should be included for Honors members.

Have been selecting Hilton Times Square based on its ratings and cannot fully understand it. The space is not made for a lot of guests, but has too many of them. The rooms are old, but spacious. At least the bed was what you can expect. As a diamond member I was not given anything special, no upgrades given the period of year, still I would expect much better. Sentences like: „why have you selected that hotel during this time of the year?“, from the staff are sort of confusing. Room: we have received a room on a lower floor and it was smelling like a KFC, the lights and sounds of Times Square could be heard, but that is rather normal given the location. Positive side: the rooms have been clean and the cleaning service works as expected and is super friendly (this stopped me from a 1 star rating). Given the price and point ratio there are way better places to stay in New York. Me personally, I will not come back.

We absolutely loved our room on the 41st floor. A large room with a gorgeous view. Very clean. Our room was also cleaned daily. We were able to check in online and use digital key. That was a nice time saver. Close to the subway, Times Square, and Broadway. I would definitely stay here again. The only reason I gave 4 stars instead of 5 is because no one would ever answer the phone at the front desk. We had some issues before arriving and always got a recording and no call back. Called several times. Also, keep in mind the hotel charges $100 per night you stay for incidentals. Of course, you get it back, but that's a chunk of money.

Had a wonderful four nights here last week after moving to the Hilton from the Sheraton Times Square (do NOT under any circumstances stay at the Sheraton - horrible!). The rooms are spacious. The staff are friendly and helpful. The room service is speedy! The location cannot be beat for walkability and access to Broadway shows. All around great experience. Would definitely stay here again!

This was the second time staying here. They do a really great job. This last visit, we had two rooms. One with a view of the empire state building and the other facing north. Great views. Valet is a little spendy, but in the end, it was worth it. We had a great time. Great location, good service.

The location and pillows are fabulous. The hotel staff is very friendly and helpful. Our room was a decent size with a desk area, mini fridge and coffee maker. The hotel seems very secure with extra layers of security to make sure only guests access the elevators to the rooms. The food selection (room service) is lacking. The breakfast buffet was $49 pp so we passed on that and opted for the numerous restaurants nearby. 'Room service' comes from the market in the hotel and is not fresh, made to order restaurant type food...more like 7 11 food and way over priced. The bar was a comfortable and friendly place to relax. Drink prices are a bit above average for the area with cocktails ranging from $18-24 and beer about $10. A small cup of plain drip coffee is $6. Our Hilton market store breakfast with 2 hot egg sandwiches, 1 small coffee, 1 banana and 1 small Periere was $42. There is no executive lounge and I found it lacking in amenities, but overall we enjoyed our stay and the location and friendly staff made up for what the hotel lacked.

If you are tourist you should book this as you can find restaurant and shops near by. Rooms has coffee machine but few things I noticed no makeup mirrors installed in washrooms. No exhaust system in the washroom. Breakfast buffet has less variety. If you are planning to book tourist buses please plan outside the area as the road is jam pack with traffic and it took us 1 hour to go out from the time square street. We are Hilton members but no welcome treat was there like always get the desserts or chocolates.

We have had the honor of staying here before. It is a joy to be here again. Every employee we met was professional and kind. During this trip several individuals were exceptional. We were greeted the first day by Martina at the front desk. Her friendly manner and guidance helped us feel comfortable. Tony was the valet who helped us find our city way.. Lisa, our house keeper cleaned our room promptly every day. Lastly, we were blessed with Flakon at breakfast each morning. His professional manner and positive energy helped to start each day. It is important to keep in mind, this is a very busy international hotel. Our visit to NYC was awesome! I totally give credit to this wonderful hotel and the exceptional staff. Thank you. Linda Wilkoff

If you’re looking for a clean and safe hotel in the heart of Times Square, this is it. Loves our stay here! This hotel staff is the friendliest group I’ve ever encountered. The lobby was bustling, the bar is fantastic, and the room was huge! Some drawbacks: I’m a Hilton honors member and had to pay $50 to check in early, even though I was messaged the room was ready. Also, the fee for WiFi was crazy high. That should be included for Honors members.