Great location in Times Square but noisy . Very basic hotel for the price; with basic service. The wooden board underneath my toilet sink also and could’ve caused hurt. I appreciated the microwave in the room which is not common! Very useful to heat up take outs.

Michelle at the front desk was the best part of my stay!!! I got to the hotel very early, and she was so helpful and welcoming right away. Later, when I came back to check in, she went out of her way to find me a high-floor room overlooking Times Square, which I appreciated a lot. She did not have to do that, but it made the stay feel really special!! Every time I interacted with her, she was kind, professional, and genuinely nice. I also noticed she was just as great with other guests, which says a lot. The hotel itself was also really impressive. The location is surprisingly not super loud/busy, especially if you want to be near Times Square, and the room was comfortable, clean, and had a great view. I actually regret only booking one night! I would definitely stay here again on future NYC trips. As for Michelle, give this woman her raise, bonus, and promotion!!!!!!

One of my best ever check in experiences ever. I booked through a third-party but Maria at the desk was friendly and accommodating. There was an issue with the reservation (not their fault) and they had to do some additional stuff. While I waiting both Maria and her manager offered me a drink coupon to wait at the bar. I didn't need it and it was resolved quickly. I still got the drink and appatizer coupon. They made me feel like a VIP guest and considering it in a very busy tourist area, to maintain that level of service at the end of the day is remarkable. Gustavo at the bar makes a great Manhattan and the food was delicious. And the room was fine. Every Midtown hotel room is on the small side. My room and bathroom were spacious for a Midtown hotel. Would stay here again in a heartbeat.

What made this stay or unique was the service of all the people that I met in a hotel? It started with the front desk person Ibita. (? Ftom Columbia ) She was extremely helpful and friendly ! I also had very good experiences with the morning check in people Michelle . The hotel itself was kept very clean And was very functional. Yet why I would say there is solely for the friendliness and service of their people !

Really enjoyed my stay at this hotel because the staff was fantastic from the moment they checked you in to the moment you leave. Staff such as Michelle and Frank were not only polite but friendly, and would go out of their way to help meet your requests or assist in your asks. The hotel's location was fantastic, within minutes' walk of several metro stations, and is of course, within walking distance to Times Square. The only improvement i'd suggest is for the hot water to be heated more quickly. In the interim, just turn the showerhead on for a few minutes before take your bath. Kudos to the team at Hilton Garden Inn Times Square Central!

Perfectly licets steps from times square and every major subway line, this hotel is excellent. If I had one complaint it's that with 3 elevators, it can take longer than you like to leave in the morning. Out room was on the 6th floor so I took the stairs before noon. The front desk staff is top notch and there's a restaurant onsite, but I prefer to experience NYC's multitude if dining options including good carts.

Great location, especially for Times Square,everything is within walking distance. The staff is very friendly and helpful. A big plus is that they accept your luggage before check-in time, which made our arrival much easier. Pros: • Excellent central location • Very friendly and welcoming staff • Luggage storage available before check-in Cons: • Rooms are a bit small However, when you’re in New York, you usually only come back to the hotel to sleep, so the room size wasn’t a big issue for us. Overall, a very convenient and pleasant stay.

The staff were great, every single one of them. My low rating is not because of staff. It's because the rooms are truly awful. It was the least comfortable bed I have ever slept on. Neither my husband nor me were able to get a full night's rest either night because of how low-quality the mattress and sheets were. And neither of us are picky when it comes to beds/hotel rooms -- we just didn't realize it could be this bad. The sheets were the lowest possible quality they could find, it seems. The top sheet gave me the heebie-jeebies, and not because it was unclean - again, this was not a staff issue - it was because it was so obviously straight polyurethane cheapness. Basic rooms were going for $685/night this particular weekend -- I get that you're in a good location, but can you invest a little so that guests can a least sleep? I'm not even talking normal Hilton, but maybe an average Hampton Inn's sheets? Thanks for considering, and thanks to the wonderful staff!

This was by far the worst Hilton stay I’ve ever experienced. From the moment I walked in, the entire vibe was off. The front desk agent, Maria, was very kind and clearly trying her best, but she seemed undertrained and unsure. She told me my credit card was “invalid” and that the hotel reserved the right to cancel my reservation, something I’ve never heard before. Normally, every Hilton I stay at simply authorizes the card at check in. She also wasn’t sure if they even had a room for me and had to check with her manager. That’s when things became much worse. The young female manager was incredibly rude, glaring at me, rolling her eyes, and acting completely uninterested in helping. My first room was filthy: hair on the bed, dirty pillows, smudges on surfaces, and overall unclean conditions. Maria apologized, but the manager barely acknowledged me and continued acting annoyed. It took about 15 minutes standing in the lobby just to get moved to another room while the manager stood there on her phone looking disengaged. When she finally handed me new keys, she laughed and gave me a strange smile saying “hopefully this room is good.” It wasn’t. The second room was also unacceptable, the bed looked thrown together and there was urine on the toilet. Absolutely disgusting. To add the window would not shut, making it 42 degrees in the room. To make things worse, the restaurant was closed when I arrived, and breakfast the next morning was 34 dollars for cold eggs and inedible pork. Completely unacceptable for a Hilton property. I have already forwarded my concerns directly to the General Manager of the hotel, and I truly hope I receive a genuine and thoughtful response rather than a generic AI generated reply. This was hands down the worst experience I’ve had at any Hilton. I travel frequently for work and am a Diamond member, and properties like Motto Times Square or Hilton Midtown easily put this one to shame. I will not be returning to this location, and I strongly recommend that management address the lack of cleanliness and the unprofessional behavior from certain staff members.

My husband booked a three-night stay here. He was recovering from leg surgery and used a medical mini scooter that could be taken on airplanes. After checking in and staying one night, there were no issues. However, on the afternoon of the second night, a security guard suddenly stopped him in the lobby and told him he couldn't bring his scooter in. He hadn't mentioned this at check-in, so he panicked and asked why, but the security guard was rude. The front desk staff was no different. They said he couldn't take it back to his room because there had been a fire there. He explained his situation, but they didn't listen. When he asked why they hadn't told him at check-in, They simply replied rudely that They don't know why the front desk staff member and didn't know. My husband asked to charge his scooter at the front desk, but they refused. If they hadn't kept his scooter and charged it, he wouldn't be able to travel around New York and would have to stay at the hotel. My husband was so angry and he sat in the lobby but a hotel staff member came and said, "You can't sit in the hotel lobby.". Is it make sense? In this absurd situation, the hotel offered no solution and rudely suggested canceling. When asked how to cancel, they told him we had booked through Agoda and the agoda would have to contact them. I contacted Agoda, but they said they couldn't offer a free cancellation. Why they suggested cancel without any explanation? They explained Agoda should call then cancel. We felt they will refund. My husband felt they treated him this way because he has a disability and is Asian. When he expressed my displeasure by saying, "I felt discriminated against and was very offended," their attitude only slightly changed. After leaving this hotel, my husband moved to the Hampton Inn Manhattan Downtown Financial District, where he was very satisfied. He said they had access to a scooter, and the helpful and friendly staff somewhat alleviated his discomfort at the Hilton Garden Inn. This hotel, despite its convenient location, is not recommended. My husband said that his trip was deeply traumatic, as he experienced rudeness and disregard for people with disabilities in the United States, rather than consideration for them.