Worst experience, never consider or stay at this hotel chain or any IHG.
Worst hotel, worst experience I’ve ever had. Be warned, they will not be reasonable at any cost. I called to let them know that I was injuri At the airport, never made it to NYC, and they did not...
Really bad costumer service
I’ve been to NYC many times but have never stayed at this hotel until this recent trip. As soon as you walk in the staff was unkind. It seemed as if they disliked their job. If you are looking for a...
Fantastic hotel and location
I didn't really pay attention to costs because I knew it'd be expensive . I didn't want to eat breakfast at the hotel anyway, which of course was not free, (cuz I love finding a bakery right on Times...
Policies
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Cancellation
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Star Ratings
Star-ratings are a way you can learn what to generally expect in regards to quality and service when you book a hotel. Five-stars is the highest rating.
5 stars: No detail is left unaccounted for at these breathtaking luxury hotels. With a plethora of amenities, above-and-beyond accommodations, and stellar service, you’ll feel like royalty during your stay.
4 stars: These outstanding hotels offer a high degree of accommodation, premium in-room amenities, facilities and service.
3 stars: The hotels offer quality accommodations with a good selection of in-room amenities, facilities and service.
2 stars: These hotels provide good value with modest accommodations, adequate in-room amenities, facilities and service. Offering limited extras, these hotels are affordably priced.