Absolutely loved our stay here! From the moment we arrived, the entire experience was wonderful. The location is fantastic and made exploring New York so easy and convenient. The hotel itself was great, but what really stood out to us was the staff. Everyone we interacted with was incredibly friendly, welcoming, and helpful, especially the front desk team. You can truly tell that the staff cares about making guests feel comfortable and taken care of. A special shoutout to General Manager Keno for leading such a wonderful team and making sure guests have a great experience. We had such a fantastic stay and will definitely be coming back the next time we’re in New York. Highly recommend!

Checking out 7/2026, here's my experience: The room is small, don't expect to be able to lay out your suitcase and still have room to move about. The bed is SUPER firm. The AC is LOUD and it turns on and off every 2 minutes. It woke me up a few times when it would be dead silent and then a white noise as loud as a shower. Breakfast was good, every morning was red potatoes, eggs, waffles, cereal, bagels and breads with juices and coffee. Finding a seat was impossible between 8-9am. The bar above is only drinks and snacks, no dinner/entrees on the menu. Overall not a terrible stay for the price.

The location was perfect! We were there for a business convention at the Palladium and it was located only 3 blocks away. Literally in the heart of Times Square. A few things... Motto is next door, this is not Motto. I was very clear when I called that I was looking for a reservation at Motto but they booked me here and once there I was perfectly fine with that. These two hotels are different so look at both to ensure you are suiting your needs. If you are looking for a large room with a large bathroom, this is not your hotel, but know that most places in Manhattan are smaller. The bathroom was super small and there is literally 12" of counter space, however the room did have a kitchenette right outside of the bathroom and that served as our counter space. Small safe in the small closet. Queen size bed that was very uncomfortable but it served our needs for the location the hotel gave us. The free breakfast was great!

Avoid this hotel at all costs. I entrusted my luggage to the hotel’s baggage storage area, expecting it to be kept safe by the staff. When I returned, my luggage was gone. I immediately filed a police report with the NYPD and provided the hotel with every document they requested. I was initially told that I would be reimbursed for my losses, which amounted to nearly $2,000. Since then, the hotel has stopped responding. Despite multiple follow-ups, I have received no meaningful update, no reimbursement, and no explanation. The loss of my belongings was devastating, but what made the situation even worse was the complete lack of accountability and communication afterward. If an hotel cannot keep guests’ luggage safe in its own storage area and then fails to honor the assurances given to the guest, it raises serious concerns about how it handles customer security and responsibility. This has been, without question, one of the worst experiences I have ever had with a hotel. I would strongly recommend choosing another property.

I went to NY in April and I have spent here 11 days. Before booking the hotel, I have checked the reviews and I had mixed feelings, but I booked anyways because it has the breakfast included (wooow), the location is unbeatable and free cancellation (up to 2 days before arrival). The main pain points from the reviews were: 1) no space or food in the breakfast area 2) long time waiting for elevators (up to 20-30 mins) 3) loud AC I did not have such problems. And I will tell you why. The receptionist was pretty clear from the beginning about the crowded breakfast area and advised us to go there at the latest at 8am. We went there at 7 (doable for anyone) and there were both tables and food. We might have had to wait twice a bit but never more than a fews minutes. By planning the day wisely you can avoid the situation easily. They had a great selection of sweet and salty food. The waiters were very kind and friendly, always ready to help. If there was not enough space for everyone they would hand over some containers and people could go to the room to eat. For the elevators in 11 days it happened ONCE I had to wait for 5 minutes. We had problem at around 5pm when there was a huge group of people who did the check in and 1 elevator stopped working. Also in that occasion the personnel was helping out by making available the elevator reserved to them. We would com enter and exit at different hours and generally the elevators were fast. Tbh I was pretty scared about this point due to the reviews, expecially after their told me I would be on the 34rd floor but no issues on that. For sure in other busier months things would look differently but with a bit of planning you can make it work for yourself. You can clearly hear the AC sound once you enter for the first time (expecially if you read about it several times in the negative reviews) but tbh you get used to it pretty quickly and it's not loud as they say. The first night I used ear plugs just because... the other 10 nights I have never worn them. I guess when you go to NY and you have sounds, noise everywhere you easily ignore the light AC sound and the tiredness plays a part as well. We asked for the induction stove and they delivered it in 15 minutes. They were efficient. The rooms are a little bit small but I checked other hotels and it looks like this is the standard for NY. The place was clean, the cleaning ladies did their job well. I would come back to this hotel. Great experience.

My stay at Home2 Suites by Hilton New York Times Square was fantastic from start to finish. The location was incredibly convenient, close to Times Square, restaurants, subway stations, and many major attractions, which made exploring New York very easy. The hotel was modern, clean, and very comfortable. The room was surprisingly spacious for New York City and well equipped with everything needed for a relaxing stay. The bed was comfortable, the housekeeping was excellent, and the overall atmosphere felt welcoming and safe. What truly stood out was the staff. Everyone was friendly, professional, and always willing to help with recommendations or any requests. Check-in and check-out were smooth and efficient. The complimentary breakfast was also a great bonus, with plenty of options to start the day. Considering the location, cleanliness, and quality of service, the hotel offered excellent value. I would definitely stay here again and highly recommend it to anyone visiting New York City.

We’ve been to New York more than five times, and this was by far the best hotel experience we’ve ever had. The location was absolutely perfect, super convenient to the subway and made getting around the city incredibly easy. The room itself was amazing, especially for the price. Having a kitchen inside the room was honestly the best part for us because it made everything so much more efficient and helped us save a lot of money during the trip. The view from our room was insane, the TV worked perfectly, and the bathroom lighting was amazing for doing makeup. Everything felt clean, organized, and comfortable. The housekeeping staff were some of the kindest people ever and made the experience even better. The only small downside was that the rooftop access was restricted to 21+, so I wasn’t allowed to go up just to enjoy the view. I think it would make more sense to check IDs at the bar itself instead of before entering the rooftop area, since some guests simply want to see the view. But honestly, that was the only issue everything else was excellent. We would absolutely stay here again and highly recommend it!

I had a good stay. Staff were all very cordial and effective. Rooms are NYC small but entirely clean and functional. Quiet too, up on the 37th floor. Breakfast was great, large dining area. Only complaint is the cramped lobby, but I got through it pretty quickly. Recommend.

From the moment we arrived till the day we left the staff were so helpful and friendly Seen reviews around lifts and breakfast But we got breakfast ok every morning and got seated the breakfast staff were lovely and kept the place clean and tidy and always topping things up. Room was big and clean with shampoo soap etc which smell amazing wish I could of found some to buy to take home Room was cleaned every other day with clean towels etc They have a hairdryer in the bathroom Lifts you have to select your floor number then swipe your room card we didn’t wait to long either even when the fire alarm went off early hours in the morning ( false alarm ) and we had to evacuate it was organised to get back to our room. The day we were due to check out our flight got canceled due to the snow storm but the staff were so helpful and told us we could stay we got a voucher sent off our travel agents which we just had to show they checked us out then checked us back in and let us stay in the same room The man who sells the bus tours outside is the most friendliest man and welcomed us every morning with his smile and took time to chat to us telling us about his family etc so if you see him make sure you say hello to him he’s funny. They let us keep our luggage in storage when we finally left to go home and you could get free tea coffee etc from the room downstairs even booked us a taxi to the airport So thank you for our stay it was a pleasure to stay.

Great Location for First-Time Visitors to New York! This hotel is in an excellent location, especially if you’re visiting New York for the first time. It’s just 2 minutes from Times Square, with very convenient access to the metro. The hop-on hop-off bus stop is also only a short 2-minute walk, which made sightseeing very easy. The room was on the smaller side (even though I had a suite), but everything was well organized and thoughtfully arranged. Room service was good, and there were several breakfast options available. They also offer luggage storage, which was very helpful. I was traveling with my 2-year-old, and they kindly provided early check-in at no extra charge, which I truly appreciated. Overall, a great stay and very convenient location!