We had a fantastic stay at this hotel in New York! The location was absolutely amazing and made it so convenient to get around and enjoy the city. Every staff member we interacted with was wonderful, from the front desk to everyone else throughout the hotel. Everyone was so welcoming, friendly, and helpful, which made our stay even more enjoyable. We will definitely be staying here again the next time we visit New York! A special compliment to General Manager Keno for creating such a wonderful experience for guests and having such an amazing team. Highly recommend this hotel!!

The service is excellent in all areas. The location is perfect for site-seeing and a great base camp. The hotel is clean but the AC in our room was terrible. The bed was also not comfortable but that was likely due to fighting the AC all night to stay cool. The breakfast quality meh. They do have good coffee. The elevators are bananas. We figured them out pretty quickly and did good Monday through Thursday. Friday morning was berserk and we ended up walking down 21 floors to just meet our Uber driver for the ride to the airport with only minutes to spare. This was our first time in NYC so I don't know if this is common with all hotels. I would stay again if I didn't find an airBNB but would demand a floor as low as possible to use the stairs.

I will say that the location was great- close walking distance to everything in Midtown- Times Square, theaters, restaurants and attractions. We come twice per year, and have been for about 10 years, so we are quite familiar with the area and other hotels. This was our first time staying here, and we appreciated the helpful, friendly staff, the clean, very new hotel, and the easy access, fast elevators. However, this was (by far) the tiniest hotel room we have ever stayed in while in NYC. We expect small spaces when we visit NYC, and we don’t expect huge rooms because we don’t stay in them long. However, this small space was extreme. We had no room to store our suitcases (no room under beds), no place to put our shoes, bags, etc. The bathroom was JUST big enough for one person, with the tiniest sink ever. To compare this to any other hotel room we have stayed in ever before would be a stretch- this was a tiny, tiny room. I’d love to say we will stay here again but, unfortunately, we were literally bumping into one another, and it was entirely too tight. I would say it’s comfortable for two people, but if you have more than that, consider the tight space and look elsewhere.

Walking distance to theaters. Clean & safe. Hot breakfast. Decent value for the money. Quiet (we were there during Knicks win & heard nothing!) Very small room! One desk for open suitcase. Other suitcases will need to be stored upright. About a foot and a half between the beds. About 2 feet between beds & wall. No bathroom counter space. Plan ahead for making the room work for you. Allow extra time for down elevators. Friendly staff. Overall would recommend— pack light & enjoy!

Do not stay here. I am surprised how horrible this hotel is. We have stayed at Hampton Inns in the past and always had a good experience, sadly, this hotel gives Hampton Inn and Hilton a bad name. First impression was bad-the lobby was tiny and crowded. We are Hilton members and didn't get any water or a welcome. Secondly, the elevators - there were 4 or 5, but you had to wait at least 15 minutes to catch one since they are small and the process is ridiculous. You press the floor you're on, swipe your key card and then are which one to take, mind you, others get on before you, you have to repeat the process over and over. Such a mess. Trying to leave the hotel was exhausting and stressful. Next, the rooms - it felt like you were on a cabin on a cruise. They are teeny tiny. We booked a room for four, so two beds. There is absolutely no room for luggage, maybe just one carry on. Nothing in the room or hotel is functional. Breakfast was chaotic, starting with trying to catch the elevator, we finally made it down and you can barely move around, and there is no place to sit. The location is not the best either, it's a dirty side street. This was all just one night, I can't imagine any longer. We have been to New York before, stayed at a Hilton and had exceptional service. Fortunately we have a different hotel booked for our next visit next month.

I had an excellent experience with this hotel and truly appreciate the understanding and professionalism their team showed me during a very stressful situation. Due to unexpected travel concerns that were completely out of my control, I had to cancel an important work trip to NYC. After explaining my situation the hotel representative was compassionate, understanding, and willing to make an exception by helping me with a refund. In moments like these, customer service and empathy make all the difference, and their team handled everything with kindness and professionalism. It meant a lot to feel supported. Because of the way they treated me, this will absolutely be one of my top choices for future trips to NY and I highly recommend this hotel to anyone looking for a place that truly values its guests. Thank you again for your help and understanding.

The location is perfect, it is very clean, and the staff is super nice! Yes, the elevators can be a little busy, and so is breakfast. But if you plan accordingly, it’s not an issue. If you don’t want a crowded breakfast, go across to the deli and get a coffee and egg sandwich. Not a big deal. We all go to NYC for en enjoyable time, none of which will be slow-paved or quiet. Also, the rooftop bar is great and has nice staff.

The hotel was so clean! The rooms were small but perfect! Amazing breakfast with everything! Actually, at breakfast the team there was organising surprises for birthdays! In the rooftop there was a bar and the view was amazing! The location, in Times square, in the central of Manhattan. That was fantastic because everything was near! If you have the chance to go there, don’t lose: Central Park, Natural museum of History, Times Square,Empire state building, Brooklyn bridge,Madame Tussauds, Metropolitan museum of Art, Grand Central Station and of course the Statue of Liberty?. Don’t miss the perfect sales at Macy’s?

The rooftop bar itself is lovely, with a separate elevator and outdoor area offering a gorgeous view. Definitely worth visiting if you can get up there. the hotel’s elevator system is frustratingly complicated. Here’s what to know: You select your floor at a lobby kiosk and scan your room key. The system then assigns an elevator (P5–P9). The system doesn’t account for crowd size or luggage, so elevators can fill up quickly. On one busy day, we had to redo the process multiple times. Going down can be a slow ordeal — one trip took nearly 10 minutes to arrive, then stopped at almost every floor, with some elevators dangerously overfilled. Some guests reportedly waited 30 minutes for an elevator. Walking down 20+ flights isn’t realistic for most people, so poor planning in the system can really impact your stay if you’re on a higher floor. Our room on the 35th floor worked most of the time, but the system would have been nearly unusable if we were lower down or during peak times. The room was small and there was realistically no view even with a view of the city room. It was easy to stub our toes on the bed and hit our sides on the TV trying to get to the other side of the bed. Staff were nice.

Exceptional service for families during a travel & medical crisis We ended up at this hotel after a múltiples flight changes, and it was the best decision we could have made. We were traveling with our young daughter and an 11-month-old baby who had just been discharged from the hospital, so we were exhausted and very stressed. The staff here is outstanding. Binta Li was incredibly empathetic and professional; she truly understood our situation and made sure we were taken care of. We also want to thank Tyreck at the front desk, who was very kind and efficient. They both made a difficult situation much easier to handle. Beyond the great service, the hotel is perfect for families: • Elevators: Unlike many NYC hotels where you wait forever, this place has plenty of elevators. It made moving around with a stroller and luggage very fast and easy. • Breakfast: Excellent variety and quality. It was a huge help to have a good meal ready for the kids every morning. • Location: Great and convenient for getting around the city or back to the airport. The rooms were clean, quiet, and comfortable. If you are traveling with children and want a place where you are treated with respect and efficiency, this is the hotel for you. Thank you to the whole team!