Do not stay here. I am surprised how horrible this hotel is. We have stayed at Hampton Inns in the past and always had a good experience, sadly, this hotel gives Hampton Inn and Hilton a bad name. First impression was bad-the lobby was tiny and crowded. We are Hilton members and didn't get any water or a welcome. Secondly, the elevators - there were 4 or 5, but you had to wait at least 15 minutes to catch one since they are small and the process is ridiculous. You press the floor you're on, swipe your key card and then are which one to take, mind you, others get on before you, you have to repeat the process over and over. Such a mess. Trying to leave the hotel was exhausting and stressful. Next, the rooms - it felt like you were on a cabin on a cruise. They are teeny tiny. We booked a room for four, so two beds. There is absolutely no room for luggage, maybe just one carry on. Nothing in the room or hotel is functional. Breakfast was chaotic, starting with trying to catch the elevator, we finally made it down and you can barely move around, and there is no place to sit. The location is not the best either, it's a dirty side street. This was all just one night, I can't imagine any longer. We have been to New York before, stayed at a Hilton and had exceptional service. Fortunately we have a different hotel booked for our next visit next month.

I had an excellent experience with this hotel and truly appreciate the understanding and professionalism their team showed me during a very stressful situation. Due to unexpected travel concerns that were completely out of my control, I had to cancel an important work trip to NYC. After explaining my situation the hotel representative was compassionate, understanding, and willing to make an exception by helping me with a refund. In moments like these, customer service and empathy make all the difference, and their team handled everything with kindness and professionalism. It meant a lot to feel supported. Because of the way they treated me, this will absolutely be one of my top choices for future trips to NY and I highly recommend this hotel to anyone looking for a place that truly values its guests. Thank you again for your help and understanding.

The location is perfect, it is very clean, and the staff is super nice! Yes, the elevators can be a little busy, and so is breakfast. But if you plan accordingly, it’s not an issue. If you don’t want a crowded breakfast, go across to the deli and get a coffee and egg sandwich. Not a big deal. We all go to NYC for en enjoyable time, none of which will be slow-paved or quiet. Also, the rooftop bar is great and has nice staff.

The hotel was so clean! The rooms were small but perfect! Amazing breakfast with everything! Actually, at breakfast the team there was organising surprises for birthdays! In the rooftop there was a bar and the view was amazing! The location, in Times square, in the central of Manhattan. That was fantastic because everything was near! If you have the chance to go there, don’t lose: Central Park, Natural museum of History, Times Square,Empire state building, Brooklyn bridge,Madame Tussauds, Metropolitan museum of Art, Grand Central Station and of course the Statue of Liberty?. Don’t miss the perfect sales at Macy’s?

The rooftop bar itself is lovely, with a separate elevator and outdoor area offering a gorgeous view. Definitely worth visiting if you can get up there. the hotel’s elevator system is frustratingly complicated. Here’s what to know: You select your floor at a lobby kiosk and scan your room key. The system then assigns an elevator (P5–P9). The system doesn’t account for crowd size or luggage, so elevators can fill up quickly. On one busy day, we had to redo the process multiple times. Going down can be a slow ordeal — one trip took nearly 10 minutes to arrive, then stopped at almost every floor, with some elevators dangerously overfilled. Some guests reportedly waited 30 minutes for an elevator. Walking down 20+ flights isn’t realistic for most people, so poor planning in the system can really impact your stay if you’re on a higher floor. Our room on the 35th floor worked most of the time, but the system would have been nearly unusable if we were lower down or during peak times. The room was small and there was realistically no view even with a view of the city room. It was easy to stub our toes on the bed and hit our sides on the TV trying to get to the other side of the bed. Staff were nice.

Exceptional service for families during a travel & medical crisis We ended up at this hotel after a múltiples flight changes, and it was the best decision we could have made. We were traveling with our young daughter and an 11-month-old baby who had just been discharged from the hospital, so we were exhausted and very stressed. The staff here is outstanding. Binta Li was incredibly empathetic and professional; she truly understood our situation and made sure we were taken care of. We also want to thank Tyreck at the front desk, who was very kind and efficient. They both made a difficult situation much easier to handle. Beyond the great service, the hotel is perfect for families: • Elevators: Unlike many NYC hotels where you wait forever, this place has plenty of elevators. It made moving around with a stroller and luggage very fast and easy. • Breakfast: Excellent variety and quality. It was a huge help to have a good meal ready for the kids every morning. • Location: Great and convenient for getting around the city or back to the airport. The rooms were clean, quiet, and comfortable. If you are traveling with children and want a place where you are treated with respect and efficiency, this is the hotel for you. Thank you to the whole team!

I rarely leave negative reviews, but this stay was so disruptive that I need to share. We waited hours for a room, our luggage was misplaced, and we were given keys to an occupied room. A 4 AM alarm woke the entire floor, and the next morning another alarm sounded before a full day of drilling and construction noise. Our room had electrical problems and gnats in the bathroom. The elevators and breakfast layout added even more frustration. This stay did not meet Hilton standards.

Rooms are newer looking. Dirt, crumbs and hair on the floor, Toilet bowel was dirty. Although the sheets were clean the duvet is the most wrinkled thing I’ve ever seen. Bathrooms are tiny but expected for TS hotel. We arrived to the hotel and saw construction everywhere, yet no where on the app or website mentioned this, which I’ve never encountered at a Hilton property. I stay at the motto next door quite frequently and will return there instead. Rooms are nicer, cleaner and staff is more accommodating.

The location is the only redeeming quality of this hotel. Unfortunately, the overall experience leaves much to be desired. The elevator design is highly inefficient, causing significant delays; on average, it takes 30 minutes to access the elevator. Whoever designed it should reconsider their approach to functionality. The front doors of the hotel are poorly designed as well. Despite signage instructing guests not to push, the automation system fails to operate correctly, forcing you to manually push the doors to enter. The breakfast service is equally disappointing, with overcrowding, long waits for seating, and food that is neither hot nor warm. It would be far better to dine elsewhere. Additionally, our room was not cleaned once during our three-day stay, which seems to be a cost-cutting measure at the expense of guest comfort. The lack of cleanliness and attention to detail is unacceptable. Overall, the experience was miserable and charging more than $50 per night for such conditions is unreasonable. This hotel is in dire need of new management and significant improvements. I strongly recommend choosing a different location for your stay. I now know where to not stay next time!

Although the rooms are smallish they are clean and comfortable. The staff is super helpful. They'll hold your luggage after check out (until 10 pm) so you can explore the city after checking out. Interlude Bar on the 38th floor is wonderful. A mere 3 blocks from Rockefeller Center and Radio City Music Hall. We highly recommend this property!