Great option if you want to be in the middle of the Times Square action. Great staff and nice rooms! Have stayed here multiple times & all have been great stays. Keep in mind the city doesnt sleep so if you want a super quiet experience this won't be it.

HH member, stayed on a Monday - Thursday. Easy check in via app or at desk, arrived at 3 we kind of beat a crowd and got our room early. Lobby is on 11th floor. Super fast elevators were great after the initial 20 seconds to figure out how they worked. Clean modern room. Kind of small but that was expected, and for us didn't matter much since it's mainly to sleep and to shower. They clean the room and freshen towels every day (I thought most stopped doing that after covid) SO many things close by, subway right downstairs too. We even got some Citi e-bikes and head over to the west side down to battery park. Fun trip.

The stay at this hotel was an amazing experience. We had a room on the 38th floor and had beautiful view of both the heart of Times Square and the sunset/sunrise by the water. However, what was even better was the service this hotel provided. It was exceptional, the friendliness and professionalism. And these mannerisms were not forced, but were genuine. The only issue with the room was the TV. However, Ricardo, the IT guy at the hotel was very helpful in trying his best to remedy the situation. Also, a shoutout to Ceasar, Damion and Yassin for providing personal service. Would definitely go back to this hotel every time I'm in NYC.

Unbelievable. This was by far the worst Hilton experience I’ve ever had. The service is absolutely terrible. No one ever answers the phone at reception we called repeatedly over several days with no success. Every single time we needed something, we had to go downstairs to the front desk ourselves. The front desk staff (with the exception of the elevator attendants, who were genuinely kind and welcoming) were consistently unfriendly, dismissive, and acted as though helping guests was an inconvenience. The room itself was a huge disappointment. The electrical outlets couldn’t even handle a standard hairdryer ( PROVIDED BY HILTON) without tripping the circuit breaker, which is unacceptable for a modern hotel. On top of that, every night there were constant loud clicking and knocking noises coming from the HVAC system or the building’s plumbing ( GOD KNOWS) that made it nearly impossible to get a proper night’s sleep. We also paid extra for a king room with a Times Square view. What a joke. The “view” was practically nonexistent, and the room was so tiny it felt smaller than a shoebox. It was absolutely not worth the premium price. As a Hilton Honors member, I expected much better. Instead, this was the most disappointing Hilton I’ve ever stayed at. Poor customer service, poor room quality, and poor value for money. I would never stay here again and would not recommend this hotel to anyone.

FABULOUS hotel!! The staff was truly warm and inviting. The elevator system phenomenal. Enjoyed how close we were to the heart of everything you need: Times Square, Broadway, the Subway, restaurants, shopping, and more. Definitely want to be a Hilton rewards member. They treated my friend and I like valuable members. ????????????

It’s a very very central and busy location which was great for our first trip to New York! Rooms amazing. My partner did cut his hand on the bathroom door as it was not attached properly, but the staff were apologetic. One big big let down was that I emailed ahead to ask if anything special could be arranged as a surprise because my partner had a milestone birthday while there, and it was my first time in USA, but never received a response which was disappointing. Overall, a great place to stay if you don’t mind wrestling through Times Square everytime you leave and come back.

Amazing hotel. I stayed here for my 18th birthday, and the staff were all lovely. When I returned to the hotel from Hamilton on my birthday, there was a box of macarons and strawberries sitting in the room, which was such a nice suprise! The guy that checked us in also gave us free hotel breakfast and supper everyday, which was great of him. The beds were super comfy, and the blackout blinds were very helpful given that we were on the edge of Times Square, and it was very bright 24/7. The only other thing I'd mention was the neighbours were very noisy, even past 10pm. Dropping things, talking loudly, TV blasting. Other than that, our stay was fantastic! (Birthday decorations not included).

I had a fantastic stay at Tempo by Hilton New York Times Square, and it exceeded my expectations in every way. From the moment I arrived, the service was outstanding. The front desk and reception team were welcoming, professional, and made the check-in process smooth and pleasant. The room was incredibly comfortable, very clean, and well-maintained. One of the highlights was the view—it was absolutely beautiful and made the stay even more enjoyable. The location is perfect, right in Times Square, making it easy to explore everything nearby while still enjoying a comfortable and relaxing space to come back to. Overall, everything about this stay was great—from the service to the cleanliness to the comfort. I would definitely stay here again and highly recommend it to anyone visiting New York City. WELL DONE. I’ll be back soon!?

I stayed here while I was in town to see a broadway show and it was such a great stay. The location is perfect. The rooms were lovely. So clean and no noise from the city. We had an amazing view of times square! All the staff we talked to were incredibly nice. Especially Kessi and Miguel!!!

Dear Team, I stayed at the hotel for one week and checked out today. My first room was an interconnecting room and it was quite loud due to guests in the room next to me. I initially thought it would only be for one night, but unfortunately the noise continued for three nights. I spoke with the front desk and the manager, Tony, and he along with Karim kindly arranged a new room for me with a beautiful view. I really appreciated how quickly and professionally they handled the situation. Tony was extremely professional, efficient, and very understanding. As someone who comes from a five-star hotel background myself, I truly value this level of service and the way the issue was resolved. Please pass on my thanks to both Tony and Karim for their kindness and professionalism. They made the remainder of my stay very enjoyable. Kind regards, Paula Hughes