Had such a wonderful time and such a great stay! The lobby is stunning in the room served its purpose perfectly. It’s a one minute walk from Times Square which is really convenient. And the front desk ladies were a joy!! we ended up making a great relationship with Whitney and Janet, they treated us like family which really stood out and made the experience so memorable!!! Would 100% go back.

We stayed here during a very busy time in NYC so we know we paid far too much for what we got. Having said that - we expected at 300+ a night our room would be clean, it was not. The lobby is inviting and interesting - that's where it ends. The rooms are in need of a makeover but we already knew this going in. They are basic. However, if they were taken care of properly I would be fine with basic. You know that feeling when you enter your hotel and you just know it's yucky? Not overwhelmingly so but you know you just didn't get what you paid for? That was me. We had no wash clothes, dirty pillows, hairs were all over the room which weren't ours & honestly it just needs some refreshing. After finding the filthy pillow I sat it outside in the morning but nobody replaced it. I went to the front desk and asked them for a new pillow and some watch clothes. Reception asked me for my room number twice and assured me they would be delivered - they never were. If you indeed want to be that close to times square (we did not but we had no choice) then find something special and further away from the insanity or if you like that kind of thing stay here but ONLY if the rate is well under 200! It just is not worth it. There are better options which are CLEANER.

Rooms are clean and tidy. The room got made up every day I was there. It was a basic room. So no extras like coffee or tea. But there was a telly. The aircon was a bit noisy. Also had a hair dryer, safe and clothes steam thing. The reception staff were great as were the bar staff.

Overall, my stay was good — clean, comfortable, and definitely above my expectations based on the reviews I had read before booking. Check-in and check-out were smooth, and the hotel staff were helpful. I also booked online, and the whole process went without any issues. The room was properly prepared with clean bedding, and during the day the bed was made. Fresh towels were provided, along with shampoo and shower gel — everything you would normally expect was available. The only drawbacks I noticed were dirty windows and some noise coming from external equipment outside the building (air conditioning units). However, with the window closed, it was still possible to sleep without any problem. We were also assigned a room on the 5th floor, so there was no real view. Undoubtedly, the biggest advantage of this hotel is its location and the value for money in this area. Overall, I would rate the stay a solid 4/5.

I admit I was quite hesitant about staying at the Paramount Hotel in Times Square because of the reviews and many people saying how it isn't safe to stay in the area. But I'm genuinely happy I did anyway and would 10000% stay in this hotel again. The location is PERFECT. Literally one minute up the road and you're already in the heart of Times Square with so many places to eat, shop and there's also a 7-Eleven around the corner for anything you might need. We were booked in for 5 nights initially but we ended up staying an additional 2 nights because our flight was cancelled. The staff were extremely accommodating and friendly. A HUGE thank you and special mention to ARIEL, who went above and beyond to ensure we were well looked after during this stressful time. We had two family rooms booked (409 and 1525) which did differ in size. One was much bigger than the other but in all honesty, we didn't mind it AT ALL, especially as we were predominantly out during the day. Regardless, the beds were super comfy, rooms cleaned everyday and where it was absolutely freezing in New York at the time we went, it was always nice and warm in the room. It served its purpose for us. One thing I think is worth mentioning, which I know some people wouldn't like, is the breakfast is a grab-and-go option - one drink and a warm croissant (plain or ham/egg and cheese options) or granola. For us, this worked well as we took our food out but you could also sit in the restaurant if you liked, but can get quite busy around 8-10am. It just isn't a "full" breakfast. Each to their own but it wasn't a problem for us. Overall, super super happy to have stayed here and if ever we're in New York again, this will be our first pick!

Such a great stay at Paramount Times Square! The staff was incredibly kind and welcoming from start to finish, which made everything feel so easy and enjoyable. The room was very clean, comfortable, and well-kept, and you truly can’t beat the location. Right in the heart of Times Square with everything just steps away. Short, sweet, and exactly what you want for an NYC stay!

We recently stayed at this hotel, which is in a very good location, which was definitely a major advantage. For sightseeing, it was very convenient. The hotel itself is large, and the reception area is lovely, modern, and trendy. First impressions were great. However, unfortunately, the rooms did not match the vibe of the lobby. Our room was particularly small, although it did have a large bathroom attached. The room itself felt quite dated and in need of refurbishment. The carpet was dirty with visible stains, paint was peeling off the walls, and there was mould growing underneath the clear sealant around the bath. However the housekeeping staff were lovely, and did a good job of tidying the hotel. Also came into a slight issue with our bathroom light going off, told reception and it was fixed right away. We stayed on the 17th floor and didn’t hear much hallway noise, which was good. However, outside noise from Times Square was still quite loud, especially at night, which is something we expected. It’s also worth noting that if you are visiting as a tourist, you will need to pay city tax, and there is an additional charge if you want the hotel to store your suitcases after checkout while you explore before your flight. Overall, the location is fantastic, the lobby is impressive and staff were friendly and helpful, but the rooms would benefit greatly from updating and better maintenance.

Genuinely enjoyed our stay here and will stay again. The lobby is really quiet unique and always was busy and bustling exactly how we expect a NY place to be, staff were very kind and helpful, when our flight home got changed they offered us complementary late check out at noon, which was amazing! The elevators were FAST and clean. Loads of reviews mentioned the washrooms and general look, I think just reviews need to put into account the age of the building, the sign in the lobby says the building is nearly 100 years so of course its gonna be aged a bit. The washrooms would be nice to have a counter but that's being a bit picky IMO as I understand that furniture and fixtures cant be changed, the tub also could do with re-grounting in spots. Note: The doors are heavy, push hard (like really hard) in order to get the door open, we had to ask staff what we were doing wrong.

Just came back from a 5 day trip. We stayed here. We had no concerns. The room was lovely. Cleaned every day. The heating system was a little noisy, but nothing we couldn't cope with. We had no problems with waiting for or using the lifts. The staff were all very lovely and helpful. Our check in time wasn't until 4pm but we had arrived early and Natalie was very helpful in finding a room for us right away. The hotel is in a great location and central to everything we needed. The lobby and bar were beautiful and nicely decorated too for valentines day. We made use of the perfect little gym they have on the 2nd floor at no extra cost. We had to be checked out for 11am, although we had a late flight this wasn't a problem as the hotel held our bags for $3 per bag, so this was helpful. We had an amazing time and an amazing stay at this hotel. Thankyou ??

Rooms a quite small, however housekeeping are amazing at their job, always making sure everything is clean and tidy. The location is perfect (1 minute walk to time square) and the service provided is amazing too. We had Natalie checking us in who was able to provide an early check in for us as she could see we were shattered from the travelling! The service we received was a credit to the hotel!