Great location to Times Square. Across the street is the Theater where you can see Hamilton. The breakfast is a little different every day. It's the best breakfast I have ever had at a Marriott. Rooms are small. The bathroom is especially small. Most rooms are small in New York. It has a refrigerator and a microwave which is hard to find. I recommend this hotel. Elevator time wasn't too bad. During non peak times it's super fast. The hotel is pretty new. Built in 2024. Front desk was really nice to us. Security guard in the lobby every night. We walked our took train to everything. Was in town for US Open.

The rooms are small in comparison to anything we've ever seen before. Nearly took out my shoulder on the TV on the wall as the bed is too close. The shower door leaks. No cabinet drawers - they are decoration. Close to Times Square and broadway musicals, so it is very loud - honking, music, engines revving. Portable air conditioner keeps window open for venting with a piece of cloth to filter air and noise. Window washer hasn't been seen in a long time. The hallways are tiny. The halls and elevator have no ventilation...very stuffy. The staff was nice but spoke little English. They also knocked on our door when the do not disturb sign was out and nothing had been requested. Breakfast was decent. The hotel does have security posted to keep the space safe.

Lots and lots of activities right outside by the main entrance. When I get to my room, the AC doesn’t work and it’s replaced by a portable window unit. The vent hose taped in the back of the unit came off and blowing hot air in the room, making it over 80°. I then take a shower but the glass sliding door won’t shut all the way, leaving a gap for the water to spilled outside. This is the worse Springhill suites I’ve ever stayed in as they shouldn’t had let me booked the room for $311 if the ac is broken.

Just checked out following a business trip. Out of all the hotels in NY, I found my new go to. Reasons: 1. The service: super friendly staff. Everyone says hello to you and tries to help. Other hotels in NY (including other Marriott locations) the staff act like you’re inconveniencing them when you ask them a question. Big shoutout to the security guard that always greeted me with a smile and a hello when I came in or left the hotel. 2. Renovated rooms. While the rooms are small, they’re functional and everything looks fairly new/renovated. The tv had a lot of channels, was easy to use, and had streaming channels. 3. Amenities. Free breakfast was better than I expected with a hot section, bakery items, yogurt, fresh fruit, coffee and juices. Also appreciated there was ice lemon water in the lobby along with free cookies. Made me look forward to coming back into the hotel after a hot summer day. They also had compostable cups which is a big plus in my book. Keep up the great work!

Small rooms, but expected for the area. Room had AC problem they couldn’t fix but did get moved after 1 night. Location is great for Times Square and broadway shows. Breakfast was better than expected for being complementary.

Have stayed in this hotel in May 2022 It is more of a budget hotel, but the location is great. Room was clean, small but for NYC standards ok. Bathroom was clean and new as well. Fresh towels every day. Unfortunately not that much storage. Breakfast was extremly bad. We would have expected at least some fresh bread. Everything was prepackaged. Fortunately they had some Danone yoghurt en a banana. Every single day the food offering was exactly the same. Moreover they didn’t have real plates or cutlery, everything was plastic. Hopefully, they have improved this now. Overall, great value for money for a short stay city trip. Bell boy was extremly friendly, front office should try to have more attention to there guests at some point.

Good Points: * Mustapha (I think that was he's name) was so helpful and got us a new room straight away after our first one was awful! * The beer tasting was nice. * Amazing location if you want to stay here quickly. Bad Points: * Our bathroom was not cleaned there was public hair and piss on the toilet seat ?, they got a cleaner fast though! *Bed was not comfortable and a bit dirty again. *Breakfast was so bad! ? only nice thing was the orange juice. It's okay but wouldn't stay here again.

The location is great. The rooms are quite small. Our first night here our air conditioning did not work and they moved us to another room. The air conditioning in that room also did not work. We were exhausted so we simply opened the window to cool off the room. To be fair they did try to get the air conditioning working in the first room. And they were happy to move us to the second room. Once we noticed the second room's air conditioning wasn't working we were simply exhausted and wanted to go to bed. It was February and freezing outside so opening the window was very effective in bringing the temperature down(from 75 degrees)in the room. The next morning after breakfast the air conditioning suddenly started working. Breakfast was very good but the room gets very full. Get there early or you may not get a seat. Everyone that we encountered was very friendly.

The location of your hotel and the kind welcome drinks at check-in were truly appreciated. However, unfortunately, we had a very unpleasant experience with one of your front desk staff. Despite having made a request in advance through Bonvoy app and although the room was available, we were told we could not check in before the official time Rooms extremely small less than 1ft between wall and bed and side window. Beds were very comfortable. There was no storage area for clothing or luggage. Small bathroom- toilet is right behind the door so you have to squeeze in and around the door before you can sit down Shower- Only happened 1-2x, but it took a good 5 minutes for the shower to run hot water Breakfast area was a bit small and cramped. The selection was good. The coffee was cold on day 1 and 2 . The staff could not understand simple English

What a gem of a place. I picked it due to the proximity to Radio City Music Hall. From the moment I walked in, it was nice & clean. The receptionist was fantastic. I wish I could remember her name because she deserves to be praised. It started with a D, she had lovely dark, curly hair & fashionable black framed glasses. We had a little time to kill so went to the bar where David greeted us. What a great young man. Good conversation, gave us recommendations on where to eat, was kind enough to tell us a little bit about himself. Honestly, every employee we talked to was kind & helpful. Good job SpringHill for hiring such great staff. The room was a bit small but that’s not unusual for NYC. I do wish there was just a bit more room to the bathroom. Otherwise, the pillows & bed were comfortable, towels were soft enough & the toiletries were decent quality. Overall, great place, great staff! I will absolutely stay here again.