Small rooms, but expected for the area. Room had AC problem they couldn’t fix but did get moved after 1 night. Location is great for Times Square and broadway shows. Breakfast was better than expected for being complementary.

Have stayed in this hotel in May 2022 It is more of a budget hotel, but the location is great. Room was clean, small but for NYC standards ok. Bathroom was clean and new as well. Fresh towels every day. Unfortunately not that much storage. Breakfast was extremly bad. We would have expected at least some fresh bread. Everything was prepackaged. Fortunately they had some Danone yoghurt en a banana. Every single day the food offering was exactly the same. Moreover they didn’t have real plates or cutlery, everything was plastic. Hopefully, they have improved this now. Overall, great value for money for a short stay city trip. Bell boy was extremly friendly, front office should try to have more attention to there guests at some point.

Good Points: * Mustapha (I think that was he's name) was so helpful and got us a new room straight away after our first one was awful! * The beer tasting was nice. * Amazing location if you want to stay here quickly. Bad Points: * Our bathroom was not cleaned there was public hair and piss on the toilet seat ?, they got a cleaner fast though! *Bed was not comfortable and a bit dirty again. *Breakfast was so bad! ? only nice thing was the orange juice. It's okay but wouldn't stay here again.

The location is great. The rooms are quite small. Our first night here our air conditioning did not work and they moved us to another room. The air conditioning in that room also did not work. We were exhausted so we simply opened the window to cool off the room. To be fair they did try to get the air conditioning working in the first room. And they were happy to move us to the second room. Once we noticed the second room's air conditioning wasn't working we were simply exhausted and wanted to go to bed. It was February and freezing outside so opening the window was very effective in bringing the temperature down(from 75 degrees)in the room. The next morning after breakfast the air conditioning suddenly started working. Breakfast was very good but the room gets very full. Get there early or you may not get a seat. Everyone that we encountered was very friendly.

The location of your hotel and the kind welcome drinks at check-in were truly appreciated. However, unfortunately, we had a very unpleasant experience with one of your front desk staff. Despite having made a request in advance through Bonvoy app and although the room was available, we were told we could not check in before the official time Rooms extremely small less than 1ft between wall and bed and side window. Beds were very comfortable. There was no storage area for clothing or luggage. Small bathroom- toilet is right behind the door so you have to squeeze in and around the door before you can sit down Shower- Only happened 1-2x, but it took a good 5 minutes for the shower to run hot water Breakfast area was a bit small and cramped. The selection was good. The coffee was cold on day 1 and 2 . The staff could not understand simple English

What a gem of a place. I picked it due to the proximity to Radio City Music Hall. From the moment I walked in, it was nice & clean. The receptionist was fantastic. I wish I could remember her name because she deserves to be praised. It started with a D, she had lovely dark, curly hair & fashionable black framed glasses. We had a little time to kill so went to the bar where David greeted us. What a great young man. Good conversation, gave us recommendations on where to eat, was kind enough to tell us a little bit about himself. Honestly, every employee we talked to was kind & helpful. Good job SpringHill for hiring such great staff. The room was a bit small but that’s not unusual for NYC. I do wish there was just a bit more room to the bathroom. Otherwise, the pillows & bed were comfortable, towels were soft enough & the toiletries were decent quality. Overall, great place, great staff! I will absolutely stay here again.

Andrew was wonderful! Very helpful whenever we were at the lobby! Also very lovely front desk staff! The room was fine - felt stuffy in there the temperature control always reverted back to 72 no matter what we did. The shower head would randomly start to drip very loudly even if no one had just used it. But we couldn’t beat the location of the hotel, so bedside some of the oddities it was a pretty good stay. Thanks

I went to New York to go to Broadway shows. This hotel is located right in the heart of the theater district, making it ultra convenient. I never had to walk more than 2 streets to get to a show. It’s directly across from the Marriott Marquis, and half an Avenue away from Times Square. The room wasn’t large, but it was a decent size for New York. The shower was a full ‘tub’ length, so very spacious. I loved that it offers free breakfast, and has a refrigerator and microwave in the room. My flight home got cancelled due to weather, and the front desk extended my stay for another night. Very helpful. I will definitely stay here again on my next visit to NYC.

Great location just steps from Times Square. Great complimentary breakfast, with cereals, fresh fruit, yogurt, and quite a few hot options. Room was a little small, but that was expected, and they did a great job making the space efficient. Couldn't hear the street from the room and the hallway was quiet. The front desk and other staff was helpful and polite and available. A great option, especially for the price.

I cannot recommend this hotel highly enough, it is truly EXCELLENT in every aspect. From the moment we arrived, everything exceeds our expectations every time. What truly makes the difference is the exceptional staff. Nathalia, Henry, Rodrick and the entire team consistently go above and beyond to make every stay a great experience. Their kindness, professionalism, and attention to detail make you feel genuinely welcomed and cared for. This hotel is not just a place to stay; it’s a place where hospitality is done right. ??